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Bank has not issued CHAPS payment

3 replies

nOvOn · 18/07/2022 20:13

We were supposed to exchange today and complete tomorrow. CHAPS money transfer requested on Saturday to take place today but the money has not been sent. I’ve spent 2 hours on hold with the bank today trying to find out what is going on to be told that the payment would be sent by close of business today, but it hasn’t. Going to try to exchange and complete tomorrow but the stress right now is unbelievable. Has this happened to anyone else and it worked out ok in the end?

OP posts:
DomusAurea · 18/07/2022 20:34

yes it happened to us!! and yes it sorted itself out soon after

nOvOn · 18/07/2022 22:14

Thanks for this. Did it delay your move?

OP posts:
DomusAurea · 19/07/2022 06:34

No, we called and they sorted it out on the day and gave us £30 to say sorry (this was when we moved 2 house ago so not exactly 2022 information but I think things have not changed in banking.) best of luck!!!

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