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Property/DIY

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Experience With Trading Standards?

7 replies

AquaTofana · 09/11/2021 22:48

Has anyone reported a firm to trading standards? I currently have a bathroom refit in progress which is several weeks past its due date, substandard work, lack of care to my home etc. The project manager is fully aware how unhappy I am and there’s no end in sight at the moment. I had the bright idea today of bringing trading standards in but not really sure what to expect. The refit is being done by an independent installer with a high street showroom. They are currently making The Chuckle Brothers look competent…

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AquaTofana · 10/11/2021 07:45

Morning! Little bump, I posted quite late last night! 😊

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UpThePodge · 10/11/2021 09:45

Have you contacted their HO ?

Redsquirrel5 · 10/11/2021 09:52

Yes I reported a large well known firm years ago. Trading Standards were great they explained everything, groaned when I named the firm because they had had numerous dealings with them. Guided me and said if no joy they would help me take it to court if I wanted to pursue it.

Followed advice and after a lot of return visits I got a new machine.

Ring them.

AquaTofana · 10/11/2021 11:32

No head office, they're a one man operation I'm afraid.

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AquaTofana · 10/11/2021 11:33

Home and armed with a coffee. Just about to call. 😊

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UpThePodge · 10/11/2021 13:00

Good luck, let us know how you get on

AquaTofana · 10/11/2021 13:16

Thank you! Busy phone lines so details left with the helpline (actually was for Citizens Advice) and someone will call me back. In the meantime, I'm ignoring the pm's message about the flooring... 😂

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