Hello, we live in a 2 bedroom terrace, and had Howdens round 5 weeks ago for a socially distanced measure up, builder gets very good trade. There were no design appointments face to face at our branch due to lockdown. The lady mocked up our kitchen but it wasn't really what we had asked for and we wanted a few tweaks. Anyway, design appointments can now be carried out in my local branch. So I rang to say could I come in and finalise the kitchen before ordering. She said yes but didn't call me back. I rang again, didn't reply to my message, I emailed, no reply, two more messages left for her (she is the manager, so always busy). Anyway I was patient and always polite in my messages. So I eventually rang another branch and asked to go in for a design appointment - they said that because she had already made me a plan, I couldn't use any other Howdens branch. So now I seem to be stuck! I know we're in lockdown but it's been 5 weeks since they measured up. I was all excited about a new kitchen but now it's all a bit shit.
Am I being paranoid...or have I been blacklisted from Howdens?? Is this fairly standard stuff from them? Xx