Well I’m having my first annoyed at solicitors moment today.
We’re using solicitors arranged through the estate agent as that was a condition that agent said the vendor was putting on accepting our offer, due to a previous buyer dropping out they thought blaming on shitty solicitors or something. Whatever, the quote was pretty much the same as the quotes I already had so fine says I.
Well first off there has been no personal welcome or contact, just log-ins sent for an online secure document site with a ton of stuff on there with several marked “COMPLETE AND RETURN” but no instructions on how to return it. No phone number to talk to a human, just a customerservices@ email address. They calculated the stamp duty incorrectly in the statement of fees. And some of the questions on their forms have very poor grammar/syntax, worries me about their professionalism and attention to detail.
They require us to send (still not sure how) some certified ID, we have an issue as DP lives with family, online banking, old paper driving licence etc does not hold any of the acceptable documents specified on one of the lists. I emailed them yesterday midday to clarify if any of the things he does hold would be acceptable, but no reply. Chased half an hour ago so will see if they reply today.
Just think it’s bloody cheeky it’s got bold capital letters saying PLEASE RETURN IN 7 DAYS with no instructions on how to return and no response when we raise a query. We’ve asked the bank to send out paper statements but that will take 5-7 days to arrive to us, let alone get it certified around DP’s shifts and then returned (somehow) to the solicitor.