Avoid B&Q Kitchens!!!
B&Q Kitchens are the worst company that I have ever had the misfortune to come across!
My parents who are both elderly & unwell, went to B&Q in April 2017 as they thought that they would be a good family friendly & trustworthy company to purchase & install their new kitchen.
How wrong they were, that has resulted in a 2 YEAR LONG NIGHTMARE!
A VERY brief summary of the issues are -
- Being messed around for 3 months about an installation start date
- Scheduled deliveries & installers then not turning up on the agreed dates with no one contacting parents to explain that the installation was not going ahead (3 times)
- Unacceptable standard of workmanship with numerous issues that resulted in at least half of the installation being replaced numerous times (including flooring, kitchen etc)
- Incorrect finish wrong worktops being installed & then replaced
- Unacceptable amount of snagging items that did not get addressed
- None existent aftercare
Despite issuing over 50 + emails to B&Q complaining about the ongoing unacceptable performance, they simply did not sort the issues out
We also issued a full breakdown of the history of events to B&Q CEO's Christian Mazauric & various Kingfisher CEO's (the company who own B&Q) but not one of them acknowledged our complaint or intervened
We then issued a complaint to the Furniture Ombudsman in 2018.
Even though the Ombudsman sided with our compliant that resulted in my parents being awarded £1,800.00, we are still complaining on a weekly basis to the Ombudsman that as of April 2019, we still have not got all of the other issues resolved (free issues replacement components, electrical certificate that is a legal requirement).
Once all of the above has been resolved, we will get a proper kitchen contractor to put the work right!
Avoid B&Q like the plague!!!