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Kitchen door cock ups....what would you expect as a reasonable compensation amount?

5 replies

bobkate · 04/01/2019 14:39

So we had our doors delivered by units online and 8 out of 12 of the tall bank of units were wrong. The were delivered on the 19th Dec.
Due to the doors being wrong we have had no ovens since then. The doors are due to be here middle to the end of next week. We have had to fork out loads on ready meals, take always, etc and obviously Christmas dinner was a write off.
Am I right to think we should be given some form of recompense and if so, how much would you expect would be considered a reasonable amount?
We had to pay the kitchen fitter for the time he had booked out for us and so will also need to pay him more to return.

OP posts:
bobkate · 04/01/2019 14:40

To add, for clarification, the mistake was theirs, not ours.

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LondonMischief · 04/01/2019 14:59

Other than replacing the doors or offering you a refund, I don’t think they have to offer you any compensation. By all means ask for a goodwill payment. Nothing to loose.

haggisaggis · 04/01/2019 15:05

I'm not sure how wrong doors meant you could have no ovens though? We have a tall bank of units - the ovens fit in the empty carcases and the doors fit on the shelf / cupboard units.

BaronessBomburst · 04/01/2019 15:25

Surely you could have just plugged the oven in and used it on the floor?
Or cooked in a microwave?

bobkate · 04/01/2019 15:33

I suppose I'm pissed off because we have been cooking in the microwave for the last 5 months and this was the final straw that tipped me over the edge. I had so been looking forward to finally having a working kitchen.

We didn't have any ovens as we would have had to pay the electrician twice.
I get that maybe i am maybe being slightly over hopeful expecting any compensation. I'm normally very much a live and let live person but this extension has pushed me over my limits I think Sad

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