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New front door - am I being picky or is it awful?

9 replies

Julshk73 · 24/11/2018 14:46

My brand new composite door is worse than the 20 year old upvc it replaced in my opinion. Aota difficult to close, doesn't sit flush and has wide gaps at one side and no gap to expand on the other side. I feel like crying it's such a shoddy job. We paid a single company who then sent out their fitter - probably subcontracted. The first doors frame was broken. The fitter is now saying the new frame is bent. But we have no alternative front door so can't exactly hand it back.
To add insult to injury they tore off my lovely original wooden trim and replaced it with huge wonky white pvc trim inside :(
Four figures and looks worse than before us jas a cold breeze coming in the gaps.

We still have 50% of the payment held back om because they'd also sent the wrong door - no spy hole knocker. Do we withhold the rest until they replace it?

New front door - am I being picky or is it awful?
New front door - am I being picky or is it awful?
New front door - am I being picky or is it awful?
OP posts:
GrannyHaddock · 24/11/2018 14:49

Certainly you do!

KittensAndCake · 24/11/2018 14:52

Yes, definitely. Besides it not fitting properly, it's not the door you wanted!

Whatthefoxgoingon · 24/11/2018 14:54

Oh my. That’s completely wonky. And it looks terrible. Absolutely do not pay the balance, they must come and rectify this first!

ChishandFips33 · 24/11/2018 15:05

Please don't pay them any more. If the fitter is saying the frame is bent then they're admitting something is wrong
They need to start from scratch and get things even

Get trading standards number ready

Julshk73 · 24/11/2018 15:27

thank you all

OP posts:
Oddsocksandmeatballs · 24/11/2018 15:29

It wasn't Safestyle was it?

Oblomov18 · 24/11/2018 15:42

Good grief, that is awful. Ring and email the original person you spoke to.

Bobbycatz · 24/11/2018 16:55

This happens to us with Anglian. We complained they sent someone out to check on the quality of work and after viewing the work they sent someone to refit the door. They also have us a further discount on the remaining balance for the inconvenience.

LittleBLUEsmurfHouse · 24/11/2018 18:58

God that's an awful job. Definitely make them come back and sort it and don't pay anymore yet.

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