Are Purple Bricks/Yopa etc any good

Hi MNers Purplebricks have been in touch and would like us to post the following on their behalf:

"We are really proud of our Trustpilot reviews and welcome all feedback from genuine customers, whether it’s good or bad. Customers can edit their reviews at any time so if their service changes, they can update what they have said. Review sites are relied upon by consumers as a genuine and fair reflection of the service being provided by a company so when any review is posted, regardless of the rating, we try and verify it is a real customer using the information they have provided. If we can’t, we use Trustpilot’s “find reviewer” tool to contact the reviewer directly and ask for more details. They have two weeks to respond and if they don’t, the review is reported to Trustpilot to look into. Purplebricks reports far more 4 and 5 star reviews than 1 star reviews and Trustpilot has published an open letter explaining it has no concerns about our process whatsoever. You can read their letter HERE. We also monitor our Net Promotor Score (NPS), which effectively means we ask customers to rate their experience every time they interact with our platform. We receive thousands of ratings and review the score and comments every week. We are extremely pleased that our excellent Trustpilot score is reflected in our Net Promoter Score of +78, which is on par with companies such as Amazon and Disney."

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Are Purple Bricks/Yopa etc any good