I spent the weekend in Ikea hell, putting together the bits and pieces of kitchen furniture we do have, and listing the copious amounts of stuff still missing. These are supposed to be delivered in a total of 5 loads over the next month, bringing the total number of deliveries to 7. 
The thing that annoys me the most? I waited in for a delivery from store on Sunday, ALL DAY. Timeslot was 9 to 4. It got near 4 and I rang up to see what was going on. Turned out the store hadn't been bothered to pick the items having "only had 4 days of notice" (!), so there WAS no delivery, but they hadn't had the courtesy to inform me of this. I went to the store, and they were picked off the shelf for me in about 10 minutes (well, after I'd waited 45 minutes to be served).
This is the worst customer service experience I have EVER had in my entire life. The levels of rudeness, the lack of respect and the incompetence are off the scale. I am going to put in a massive compensation claim against them. I'm so angry that I'm going to charge them not only for all the additional expenses I am incurring, but also for my time - for every phone call, every wait in store, every hold line, at my consultancy rate. I do not see why I shouldn't be compensated for the amount of hours this is costing me, especially since it is actually eating into the non-waged time I have set aside for freelance work.
Argh. Really, really wish I'd used DIY Kitchens now.