Aarrrgggghhh!
Although, apparently, not a unique experience....
Mortgage brokers (whom I no longer believe are shit-hot) have come back to us TWICE since my last gushy posting about how fast it's all going to be, to ask for stuff they should have known was needed in the first place.
For instance, originals of my payslips and a gift letter (which was bullshit since the money was in our account anyway).
We could have sent these things in THREE WEEKS AGO, but the brokers reckoned scans was OK. At/prior to this time they were even warning me that if you don't do things right first time, the mortgage lender might put one's application at the bottom of the pile. And then they big fat got things wrong! I was so upset on when we spoke to them late last week, I had to leave DP to talk to the guy whilst I left the room.
At one point I said "it this your first application with [lender]?"
Shit hot broker: "No, we..."
Me: "Then why didn't you know where they stand on the original/scan issue? This is my first mortgage application with them, but I'm not the mortgage professional".
And more of that ilk. And the call-centre speak! "Yourselves"... Gaah, hate that at the best of times.
But the lender now has all the stuff. No, really, they do (allegedly). And, no really, they mean it this time, they're going to turn the application around in two days (not the usual four, which is also news to us). They will hopefully instruct the survey on Friday. They say.
We've said throughout to the broker (and picked the lender on the basis) that we want a fast application. This has been anything but.
And it's not like the broker was too busy staring at my tits - this was all by phone, post and email.
Rant over. Thanks for listening.