We primed & painted w Farrow&Ball 2 wks ago. We used professional painters. We were in the home & we picked up the paint. Prior to painting F&B told me that modern emulsion paint can be wiped clean w/soap & water. I very carefully tried to get off smear to no avail. No paint came off on paper towel. Spoke w/ F&B and they advised to use a magic eraser. It worked but took off some of the paint & u can see where i wiped & it left a water mark This is not estate emulsion. When I called F&B back they said u have to clean the entire wall afterwards for each print or smear, etc. I spoke to an army of people who told me that modern emulsion is easy to wipe up. We used eggshell in the bathrm & that too is having similar problems. I used 4 different colors, so the likelihood of a bad batch or mislabel is very small. My entire 1 flr painted with these paints and the walls can not be wiped down. I asked F&B to come to my home and trouble shoot, but they need to speak w/the General Mgr.who won't be available till Monday. I'm very upset as the painters are coming back on Monday to finish final details.
Has anyone had problems? Any suggestions? I'm very upset and I don't think my kids will keep their mittens on much longer, (just kiddin).