Hi,
Can I please ask what does/did your 11-year-old wash their face with and when?
DS has still got young baby skin mostly but has had a few small spots, I don't feel his skin is quite ready for the heavy-duty 'teen' washes for oily or 'problem' skin but I do think a bit more than a swipe with shower gel in the shower each evening and a splash of water each morning is required.
Thanks.