Well, that's just charming. I just had to cancel my travel system order through Kiddicare. We ordered it in mid-April, with a shipping date of 30 April. Then the shipping date got moved to 20 May (without any notice to us), when it STILL didn't show up, I called them and after a long (and rather annoying) conversation, was told that their buyer had spoken to Graco and they would be getting in a shipment Friday and it would be with us either Monday or Tuesday at latest. So this morning, I called Kiddicare to verify that it would be delivered today and was told "oh yes, it left kiddicare yesterday and will be delivered today." Great, I thought. WRONG!!!! By 4:20pm it still hadn't showed, so we called Kiddicare once again and was told the shipping date had AGAIN been moved back - this time not until after 10 June!! And AGAIN with no warning from Kiddicare at all!! I explained that one of their reps had said on the phone this morning that it had been shipped and was supposed to be delivered today, so obviously I was confused. And she told me "Sorry, but the computer system shows that nobody has accessed your account since last week!" So, the girl I spoke to this morning out hadn't even looked at my account!! GRRRRRRRRRRRRRRRRRR So.... we cancelled the order. Now we have to wait 3 to 12 days for the money to go back into our account before we can order another travel system from somewhere else. I am beyond angry! That's it. Kiddicare has completely lost my business - we will not be shopping there again ever. I can't believe all this hassle - AND I stayed home 3 times all day waiting for a delivery that never came, as they don't bother to advise you if the shipping dates change! I will definitely be filling out a complaint to them.
Please beware if you buy from Kiddicare - the woman I spoke to said it's their policy that if shipping dates change, they do not advise the buyer. They expect you to call if it doesn't show up and find out that way. What a rotten way to deal with customers.