I ordered a pram and two car seats as part of a travel system. When the pram came it was the 3 wheeler not the 4 wheeled version. I immediately called up and got a very rude man who told me it was my fault and that I'd made the mistake, after a lot of rudeness and un-helpfulness from hin- he said if i wanted to swap it, I would have to pay a delivery charge which I did because I suspected there was no other way to get the pram I wanted. I waited in the day I had been told it would be delivered- no pram! After 5 more phone calls in the space of 2 hours-always getting through to rude man, who said someone would ring me back and made me go through whole story again as though i'd never spoken to him. I got another promise of delivery date, rang the day before to check it was coming and was told-no it would be the following day. It did come eventually but felt harassed by dealing with rude man and having to persistently ring them. The second car seat was supposed to arrive 2 weeks after the initial order when I rang to query this, was told they would not have it in stck for ten days, rang again ten days later and was told same again. Then I was given a delivery date and a car seat was delivered but not the one I ordered- (the one I wanted had been Which tested as v safe). So I rang again and was told this would be collected the following week- waited in all day noone came! after another few phonecalls eventually was collected. We needed the car seat for travel at xmas and was getting concerned that we wouldn't have one- so rang again and was told they would not be getting any more in stock. Then there was a problem with the travel system carrycot/car seat. They said they could not swap it for a different one without taking it back, checking it was truly broken- which would take an undisclosed amount of time. i said i can't do that because then i will not have a car seat at all then as they had not delivered the other one or refunded my money Asked to speak to her manager and she became more helpful and said yes there had been others who had same fault, so this time they would do it, didn't turn up on delivery day I was given, more phone calls- then it did come and I made the delivery driver wait while I CHECKED IT DIDN'T HAVE THE SAME FAULT. iT DID! It got stuck on the pram so I couldn't return it-spent an hour on the phone to britax being told how to manually remove it. Then still hadn't had my refund had 2 promises of refund date - no money! then they said they didn't have my card details so they actually rang me twice to take them- still no money a week later! then came back after xmas to a letter from bank saying i'd been charged for going over my agreed od. thought this odd as hadn't spent money- rang bank and found bambino direct had, FOR NO REASON taken £344 from my account but then put it back 3 days later +refund. in the mean time had been charged £75. So have had to make a few calls to bank meet with bank manager and send fraud complaint. have not been able to contact bambino direct since- phone line always engaged and emails bounced back! the whole thing has put me off internet shopping and wasted loads of energy and caused loads of stress at the end of my pregnancy and with my new baby, really the last thing i wanted to be doing! still haven't finished dealing with them as still have broken car seat to return but as i have been unable to contact them, not a great deal I can do. I actually don't believe the positive feedback emails as I think this is a dodgy company who are only competent in the art of being crooks!
sorry this is such an essay but I don't want anyone else to have to go through this hassle! does not work out cheaper in the end!