Kiddisave- no sign of my cot delivery, any bad experiences anyone?!

[Mrsbirchall]

Starting to get a wincy bit concerned about what on earth Kiddisave have done with the small fortune we have paid for our Stokke cot.

Ordered it 4 weeks ago. It does state it can take between 2-4 weeks for delivery but so far have had no update from then. Rang last week and a guy promised to call me back but didn't. Rang again and woman told me it was due for delivery at end of last week- no sign yet though!

My main worry/annoyance is that this week their phone number just rings and rings with no answer or is permanently engaged. I've emailed through their online order form but the replies are useless and they can't give me a straight answer!

I'm due in 4 weeks and go on mat leave next week- cot due to be delivered to my office..

Has anyone else had any bad experiences with Kiddisave? It's certainly put me right off using them again!

Grrr

From what I've heard about them, the reason they're so cheap is becuase they order straight from the manufactor. So if the manufactor doesn't ship it to them quickly they can't ship it to you quickly. I imagine they only order in bulk too, so if not many other people have bought it you will be waiting a while.

Of course this is just what I've read online. I can't really offer you much help but if you google for reviews of the site alot of people seem to have had the same issue as you. You'd think dealing with so many pregnant women they'd have to decency to get their customer services sorted out!

We bought a little table from them and paid extra for a named day delivery and it didn't turn up till 4 days later. They ignored all emails requesting a refund of the extra shipping cost.

I placed a order with kiddisave over a month ago, and despite getting a text on the 2nd January saying it would be delivered on the 3rd still nothing has turnt up! Customer services are pants, I just keep getting told its being looked into, but no one is telling me anything helpfully. Got a email a week ago asking me to write a review on my products, which would be a lot easier if I had them!
But then mothercare have messed up just as badly with cot & other furniture so maybe it's time I gave up placing orders to be delivered!! Fingers crossed kiddisave get your cot to you! :) xx