Advice on Marmalade Insurance, no data from telematics

[WhereTheWildFlowersAre]

Can anyone give advice if Marmalade Blackbox Insurance send notifications if mobile phone battery is low and the black box is not receiving data?

Or anyone share advice of receiving a faulty black box from Marmalade?

Can you not call them. My DD is with Ticker and they just normally email to say you have a certain amount of time to re install it or call up.

My son has had an accident and we are trying to make a claim, Marmalade said they have not received data from the telematics for 2 weeks, all settings in the phone are correct. He did not receive any notifications to say there was an error with the connection.

I wondered if he should have been notified by the app?

Also they said they can see he has been driving with a low mobile phone battery, should the app alert him of this?

No idea on that one sorry. Can you see his trips on your app?