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Original poster

refund from parent pay

13 replies

AndrewGarfieldsLaptop · 27/12/2023 18:33

Had no clue where else to put this!

I'm trying to withdraw my balance from parentpay, but it wants to transfer to a debit card that's expired. I have my bank account and new bank card attached, but it's insistent on this old card.

Has this happened to anyone else? I withdrew £1 earlier to see if it come up with an error message but it just sailed through.

Help!

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Are your children’s vaccines up to date?
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toomuchfaster · 27/12/2023 18:49

I just left my refund in the account and used it to pay for a trip the next term. Is that an option?

Coconutter24 · 27/12/2023 18:53

Is the expired card attached to your current bank account? Will it let you transfer the money to expired card then you can spend using your new bank card…. Wouldn’t it be the same account.

Original poster
AndrewGarfieldsLaptop · 27/12/2023 19:20

toomuchfaster · 27/12/2023 18:49

I just left my refund in the account and used it to pay for a trip the next term. Is that an option?

No, unfortunately not.

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Original poster
AndrewGarfieldsLaptop · 27/12/2023 19:20

Coconutter24 · 27/12/2023 18:53

Is the expired card attached to your current bank account? Will it let you transfer the money to expired card then you can spend using your new bank card…. Wouldn’t it be the same account.

It is! Thank you. Sorry I'm just a bit apprehensive!

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ReJoyce · 27/12/2023 19:21

Can you put tje credit on to a payment item, eg if you have £40 credit, transfer it to schooll dinners and then asl tne office at school to action a refund via parentpay, effectivrly give school the money then they can do a refund?

dothehokeycokey · 27/12/2023 21:03

Can you go to settings and remove the old card then go bak into refund and it should show only the new card and transfer it back to that one op

dothehokeycokey · 27/12/2023 21:04

@AndrewGarfieldsLaptop
Sorry forgot to tag you in above post

Original poster
AndrewGarfieldsLaptop · 27/12/2023 21:18

dothehokeycokey · 27/12/2023 21:03

Can you go to settings and remove the old card then go bak into refund and it should show only the new card and transfer it back to that one op

Did that this morning and nope! Still there! Rubbish system, frumble

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Santaisscouringindeedfornewjob · 27/12/2023 21:20

Pay in a quid with new card. Then refund the lot onto that card. Bet it let's you add to a new card!

Original poster
AndrewGarfieldsLaptop · 27/12/2023 21:27

Santaisscouringindeedfornewjob · 27/12/2023 21:20

Pay in a quid with new card. Then refund the lot onto that card. Bet it let's you add to a new card!

I'll try that! Ffs the new school doesn't do parent pay.

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LeakyLoftHatch · 27/12/2023 21:38

I also had a refund issue recently. Use the online chat - I got a prompt and helpful response from a real person, much to my surprise!

legosnowqueen · 27/12/2023 21:44

I had issues getting a refund for a school trip in November that had been paid for in February on a card that had since expired - parent pay e mailed me asking for evidence of account but didn't create the link to upload this until I got the school to intervene. Realise this isn't helpful while schools are closed but the finance people might be in before term starts so worth getting them to support. I did get the refund eventually but it took far too long.

Original poster
AndrewGarfieldsLaptop · 28/12/2023 08:29

Hi everyone, despite using an expired card it's refunded back into my back account. Thanks so much everyone & Happy New Year.

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