help! a quick german translation, please!

[tissy]

Ordered from this website- pages were in English

had an email saying I would receive another email about delivery

didn't receive that so asked them why (In english)

got this email back- asked them for a reply in english and got the same email back!

Liebe JAKO-O Kunden,

unsere Kataloge finden in diesem Jahr so großen Zuspruch,
dass wir mit dem hauseigenen Kundenservice-Center in Bad Rodach
an unsere Kapazitätsgrenze gekommen sind.

Deshalb können wir leider momentan keine E-Mails bearbeiten.

Bitte wenden Sie sich mit Ihrem Anliegen direkt
per Telefon an unseren Kundenservice:
0 18 05 / 24 68 10
(0,14 EUR/Minute dt. Festnetz / Mobilfunknetze ggf. höher)

Wir bedanken uns für Ihr Verständnis.
In kurzer Zeit werden wir wieder in vollem Umfang für Sie erreichbar sein.

they're saying that they are too busy to deal with emails,and to contact them by phone instead.

thanks, geekgirl

don't think I'll be phoning, though- would cost a packet to do that from here.

I'll check and make sure that they haven't charged my card, then put it down to experience, I guess

As far as I understand it the email is only referring to their catalogue which is too big/heavy to post and can be collected.

They are not able to reply to emails, so phone with any queries.

They don't seem to refer to your order at all.

no, they do send their catalogues out by post for free, even to me in the UK. The bit about catalogues is to do with them being extra-busy because the items in their catalogue proved to be very popular this year.

This email refers to dealing with email queries in general.

(sorry to be pedantic - I am a professional pedantic in this case though! )