So the other day I was in a supermarket, and I heard a baby being fussy/crying, as a mum I instantly turned round to check. The mum was pushing a baby, about 8 months old, she kept saying horrible things to the baby in a very aggressive way, such as ‘you are horrible’, ‘you are being naughty’ ‘ you are being naughty/ go to sleep’ ( this was in a brightly lit, busy store so unless it was a newborn it wouldn’t be sleeping! No blankets and not the crib car seat) Obviously I carried on my shopping, but as I walked through the supermarket could here the baby fussing, towards the end of my shop I was on the baby isle and saw the mum and baby again, still she continued saying what I would consider unnecessary hurtful things to the baby, in both tone and language. how can a baby be naughty!!????!! - so I went up to her and asked she she was okay and if she wanted me to hold the baby for her whilst she shopped, obviously she was livid and tried to hide it and also obviously declined the offer. I’m angry I didn’t have the guts to give her a piece of my mind( which I wanted to do because I felt like crying), but also willing to understand she may have had pnd or some such. I have two of my own young kids, I have lost my temper with my toddler ( by my bad handling and learning to be a mum and him pushing it, but I can never imagine speaking the way this woman was to a defenceless baby, over and over again, who most likely just wanted picking up after being in single layer clothes in a cold supermarket, in the lie back trolley baby seat. I felt traumatised, phoned social services and obviously nothing they can do as I didn’t stalk her and she wasn’t physically abusive. I know most us will have lost our cool and said things we deeply regret to our lovelable sometimes rogues- but this was a baby, in a supermarket, it did feel extreme, but obviously the baby was ‘clothed’ fed and watered so not obvious neglect, more emotional abuse? What should I have done?