Yes! I received this email on Friday:
Customer Service Department
[email protected]
Our Ref: 3339551
Thank you for your recent e mail, and I am sorry you are unhappy with some of the girls shoes which we currently sell, and especially the Pink Diamante sandal.
You have raised some valid concerns, and I have therefore spoken with one of our Children's Shoe Technologists.
She has confirmed that all our shoes are wearer trialled before being approved for production, and the general feedback from customers has been positive on these shoes, which have been available for some time.
They are also intended to be partywear, and not for everyday use, but I can see why your daughters may be pressing you to have a pair.
They have remained in production because of customer demand for these styles of shoe, and also because we do follow current fashion trends and what other retailers are doing. For example, the supplier we use also supplies shoes to Marks and Spencer, and Barratts, although our aim is always to give the widest possible choice of products.
However, we are also very aware that shoe design is very important at a time when Children's feet are growing, so we do not buy in heeled shoes in every size. Also, smaller sizes are fitted with smaller heels.
In view of your concerns, I will ensure that your valued comments are passed on to our Childrenswear Product Director, for further reference when final buying decisions are made.
I must therefore thank you for taking the time and trouble to contact us.
With kind regards,
Tim Barnacle
Customer Service Department
You can also contact the Customer Service Department at Desford Road, Enderby, Leicester, LE19 4AT. Telephone: 0845 071 2911. Fax: 0116 284 2318.
As expected really - diplomatic response but obviously thinks I'm some mad old bat with nothing better to do with my time...
"Wearer trialled" ffs - that really reassures me , and I'm sure that the only place my "valued comments" will be passed is straight into the bin.
Oh well.