OMFG just found out DS has spent £1700 on ipod game!!!

[splodge2001]

It's all in the title really. Still shaking, It's been going on since June> I hadn't noticed because the spending was masked by some unusual purchases over the last few months. Am livid! I've deleted 'Clash of Clans' banned the Ipod, grounded him, asked him to think of ways he can pay us back (he won't be able to). What the hell do I do? Can I get my money back. Do I report it as fraud? After all, I didn't allow it to happen. Help!

Fair enough Dave, but these threads crop up as often as the 'OMG our passports have expired and we are due on safari next week. What can I do?'
So it's only logical to a percentage of MNetters.
Like having passwords and PINS that are not easy to guess, and changing them on a regular basis.

LivForHols. You simply can't buy gems for Clash of Clans without an Apple ID password. It could be that your friend entered the password once for something else and her kids made the purchases within 15 minutes. It's possible to spend a lot quickly as a chest of gems costs £69.99!

My ipad settings are set to require a password EVERY time I make a purchase. I think it is very risky to have it set at 15 minutes, especially if you have kids.

I don't think any 11yo can really understand the value of £1700.

They may not be able to fully contextualise £1700, but they can sure as hell understand that using someone else's password without asking is wrong. Apart from anything else they are told every 5 minutes at school as they bang on about internet safety.

I don't think any 11yo can really understand the value of £1700.

Really?
My 9 year old understands that £1700 is a hell of a lot of money and that it would be enough to pay for the food shopping for many weeks or have a decent family holiday.
There is no way my 9 year old would dare spend £1700 on in purchase apps. But then I take no chances whatsoever and don't put card details on the tablets that he uses.

OP- I hope you get a refund.

I get an email every time I buy anything using my iTunes account, doesn't everyone?! Cannot imagine not checking my cc bills to this extent. I don't have a cc linked to google play so no purchases can be made by dcs on their nexus, it's not that complicated really.

So £1700 over 5 months is roughly £300 a month. How did you manage to miss this OP? Once is possibly understandable but 5 times? And what was it that finally brought it to your attention?

I've just told my only just 12 yo boy that someone spent £1700 on in app purchases and he most certainly understood, he said he could've bought 4 iPads for that.

Maybe he doesn't quite understand earning it or household bills but he gets it's a hell of a lot of money.

Morning! Feeling utterly depressed.

For those keen to know - I didn't notice the spending because we took a loan out on the card plus I cancelled my card so for the last 4 months the bills have been different.

I deleted clash of clans and banned him from a social eve at school which he's been looking forward to for weeks.

He wouldn't have been able to make the purchases if you had cancelled the card linked to your iTunes account. My bank recently cancelled my card due to fraud, from that day I couldn't even update my apps until I linked a new one.

it was linked to my husband's card

So now it's the card company fault for allowing a cancelled card to be continued to be used? I certainly do not know why you are blaiming Apple then, it is not their fault. Your gripe is with yourself, your child and your card company in that order.

Cross posts. So why bother telling us about your card when the device is linked to another persons card.
That's even worse. Two people who were not bothered to check transactions.

Did you bother to check the email used on the device yet?

Optimusic. Err, the OP didn't say she was blaming the card company . You are either inventing things or have misread her posts.

I think the OP feels bad enough already there is no need for you to keep going on and on at her.

That still doesn't explain why you physically didn't check your cc statements though? I don't quite understand what you've said OP, you took out a loan on the card but then cancelled it?

That still doesn't explain why you physically didn't check your cc statements though? I don't quite understand what you've said OP, you took out a loan on the card but then cancelled it?

Opti - I not blaming anyone - I'm explaining.

Are you 'rent an insult'?

the cards are on the same account - we took a loan out and cancelled one of the cards, so the bills each month were going to be very diff.

But you still didn't check your statements? Opti sisnt actually insulting you OP, she's asking direct questions. I'd imagine that Apple may ask you similar questions and I'd suggest not getting this defensive with them if you want to get anywhere.

You are not explaining a question that has been repeatidly asked - why didn't either of you bother to check your CC account?

Have you checked the email used on the device yet?

You think we are harsh, need slapping and insulting you? Wait until you deal with the people at Apple because they will have some very tough questions for you. None of which you have bothered to explain.

But to will have itemsied on the cc bill the payments to apple!

I asked my 11yr old, he knows this is a lot of money and knew he wouldbe for the high jump if he ever pulled a stunt like this!

The total would have been different but the purchases would still have been itemised. Didn't you think you were paying a lot of interest and check.

What has your DH said about this?

How were the bills going to be very different? . We have a joint credit card account with two cards; the bill still just reflects whatever transactions have gone through that month. If only one of us uses it, it's generally less, not more.
And cancelling one of the cards would simply mean one of us no longer had access, not that the account was deactivated...

You sound quite confused, op, and yet you plan to try to have the charge reversed; without actually fully understanding how it happened?

Jesus.

I am at this moment thanking my lucky stars that I'm too poor to even consider my DC's having this sort of gadget. What a fucking nightmare.

So sorry this has happened splodge, no point beating yourself up about not checking the credit card bills properly, good luck with the Apple phone call, I hope they refund you.