OMFG just found out DS has spent £1700 on ipod game!!!

[splodge2001]

It's all in the title really. Still shaking, It's been going on since June> I hadn't noticed because the spending was masked by some unusual purchases over the last few months. Am livid! I've deleted 'Clash of Clans' banned the Ipod, grounded him, asked him to think of ways he can pay us back (he won't be able to). What the hell do I do? Can I get my money back. Do I report it as fraud? After all, I didn't allow it to happen. Help!

Neither the OP or her DH checked their CC statement. It was obviously a silly thing to do but they are not the first people to make this type of mistake.

Her DH could have thought she was doing it and she. Could have thought her DH was doing it. Hopefully, it won't make any difference to Apple and they will still refund the OP.
I am sure the OP knows that she has cocked up big time but what is done is done. She didn't do it on purpose and she doesn't deserve the bitchy comments that are coming from the minority of posters.

I would be interested to know a few more details about how this happened, I would like to know if her son guessed the devise 'pin' or whether he guessed her Apple ID. I am also curious as to why she wasn't receiving email notifications.

I get the impression that she really doesn't understand how in-app purchases work - I don't think this is that unusual. It's a REALLY BAD plan and the OP knows that now. There is no need to keep slating her.

Well this thread has certainly made me tighten up my security! I do receive emails every time there's a purchase and it itemises everything because I use some of them for expenses claims.

You've been a bit of a narna op. Perhaps you'd get more sympathy if you said "oh lord I've been a bit of a narna. Can you help please?" Rather than all the snarky comments.

Anyway, good luck getting some cash back from apple

I just hate the thought of having to "tighten up security" to stop your child defrauding you. That's the issue here, surely?

I don't think either of mine would defraud me but they might do it without thinking. (Only once mind because I get emails!) But it's worthwhile to do in case you lose your phone or tablet isn't it?

My Dd2 (10) has made several in app purchases on my iPad. But she always comes and asks me first and brings me the cash (exact money! ) to pay me on the spot. It's only ever 99p or a couple of quid but she knows it's real money and that it would be wrong to spend it without asking.

Does it help to think of it more like putting the bleach in a locked cupboard, and keeping sharp knives out of reach and limiting a child's access to adult content curlew? Until your child is mature enough to cope with those challenges?

The person using the account must have known the password as you need to enter it every purchase u make. Also as others have said its a password for purchases on all smart gadgets ie iPad iPod iPhone even android.

One one hand the op said she cancelled her card, then said it was her husband card, either way it was still connected to the same credit card and regardless of payments you would need to open the thing to know how much top pay especially as the ops ayes it's different each month.

I think the op won't answer some questions because she is embarrassed but ultimately she is in error for first of all connecting it to a cc. Not deactivating settings. And not checking the cc statement properly

Wish u well op

BitOfPractice. I really wouldn't let your DD have your Apple ID password. Rather than her coming to you with the change I would get her to come to you so that you can input the password.
Even if you totally trust your DD it is still sensible to keep the password private. Even more so if you have a credit card linked to the account.

The OP doesn't HAVE to explain why she missed the statement information. She just did...MN isn't a court of law ffs.

IAlwaysThought she hasn't got my iTunes password thanks. I'm not a complete idiot

But this thread has shown me something I didn't know (and perhaps you didn't either) that inApp purchases don't need a password and the default setting is open. You can change it to require a PIN though, which is what I have just done. HTH

Sorry but how can u justify trying to claim back £1700 when you can't even answer the main question that even Apple will ask her!! If she can't answer it it apple the there no point in even asking so let's hope that she can answer apple when they ask her

Thistlelicker no you don't need a password for inApp purchases. It is different from iTunes. You can set it to be pin protected though

So it would seem that the op isn't the only narna here then!

"Does it help to think of it more like putting the bleach in a locked cupboard, and keeping sharp knives out of reach and limiting a child's access to adult content curlew? Until your child is mature enough to cope with those challenges?"

I wouldn't do any of those things with an 11 year old either. There is a big difference between preventing accidents and preventing theft.

BitOutofPractice- mine do that too. The money goes in the dinner money tin next to the door. It's a good system!

No, you're right, she doesn't HAVE to explain, but I'd imagine that Apple will ask the same question so she'd do well to consider not getting overly defensive and avoiding the question with them

Bit - I'm sure I'm not the only person on this thread that didn't know you could change the settings so thanks it would appear I am "complete Narna " ...... Same as until u changed the settings so we all can be Narna together :-)

And yes you do need a password for in app purchases, or at least you have done on all of the many games I've bought stuff for.

Thistle I freely admit to being a narna on an almost daily basis!! Like I said, this thread has taught me something I didn't know! And obviously a lot of us didn't!

BigOrsnge it would appear not as I've just changed my setting from completely open to pin protected. Maybe it's an ios7 thang

what a shock.

i totally get why it was missed. i would phone apple and see what they can do. absolutely awful.

and i think the factory setting should be a pin, which still wouldn't have helped you as your ds guessed it.

he's one clever cookie that one.

How much of this error is down to parental responsibility ? Responsibility of apple? Andy he responsibility of the user, that if it definitely is the 11 yr old ???

Would be interesting to hear apple take on this issue that's clearly long term problem

Bit I don't know if it's different depending on it you have in app purchases on/off, so maybe that's it?

I think you chose to have a password when you're setting the App Store account up, and if you don't, you don't. There is probably some setting to add one - google will help; there are dozens of Apple fora for this sort of query. I have to enter a password (which the DTs don't know) even to install a free app and have "in app purchases" turned off all the time. Otherwise we'd have been bankrupted by Temple Run by now.

That's true Precious. Apple are going to want to know how it happened.

I think what always winds me up with these threads is the way that some people act like Apple devices are some kind of Rosetta Stone with an unfathomable operating system. I have an iPhone and I have a game on it which was free, but which has in app purchases for extra life etc. The month before DD was born I had a lot of free time on my hands, so I was playing this game loads. I realised I was buying extra life a little to often for my liking and I needed to stop myself. Logical first stop for me was to try and remove payment details, went onto iTunes, my account, payment info (all done via my phone app), and clicked 'none'. No one told me how to do that, and I didn't need a manual to tell me. Yes the in app purchase settings may be obtuse but it's easy enough to take other steps to prevent this.