I would like to know how people stop themselves losing their rag when faced with an attitudey child who refuses to take responsibility for her m istakes (e.g. taking homework to school and not handing it in - a minor example) and chooses instead to have a massive go at me for even being annoyed in the first place.
She really knows how to distract me and push my buttons and I do often end up screaming at her which is awful. I want to know how people keep their cool when dealing with these situations?!!