Hi guys
Today we took DS to a parent and baby swim session at Wadurs swimming pool in Shoreham. Having previously phoned them a week ago to check the pool temp was ok (was told it was 84F) I was happy to take him along. On arriving, we paid and changed but before getting into the pool, one of the pool-side staff told me I might want to check the water temp before putting baby in as it had been recently lowered. Whilst testing it (it was freezing) several people were getting out complaining that it was far too cold... we went back in and got dressed and asked for our money back.. and were flatly refused by a smirking idiot who told us that the pool temp had been lowered to 80F and it was within guidelines etc...I tried to argue that maybe that was so for adults, but certainly not for babies, and had we been told this or seen a notice about this, we wouldn't have paid and gone in. Also a poor disabled man was complaining that he had paid for a months worth of hydro-therapy sessions, but now could not move his hip after being in such cold water. He was also refused a refund. I asked to see the manager, who was on holiday, so no joy there. Do you think I should get my money back?