Baby Love are kind of the equivalent of Pampers in Aus ( Huggies competition iykwim)
Had recently purchased a carton of baby Love nappies from BigW only to discover towards the end a couple of dodgy ones with the tape missing and so unable to be done up. Well I decided to write to them and say how disappointed I was with the standard and that I usually only buy Baby Love and choose to buy the premium ones not the seconds ( as I could). I was so annoyed as I am buying nappies for 2 - dd2 is mainly in cloth but still needs some disposables and dd1 is still in nappies.
They sent me a written apology and a packet of 16 nappies. Very pleased.