Holy Cow .. the glass on our neff cooker hood just exploded..

[Twiglett]

totally shattered glass all over new kitchen

was put in on Thursday (and has been tested) .. and it wasn't even on .. luckily noone was close but it shot glass right over the room (3.5 metres away) and into highchair

so lucky .. that was so scary

hey sneaky .. its all go in the house of twig .. I am destined to never have a kitchen

pretty impressive explosion for something that wasn't even on, huh?

Thank goodness you weren't cooking salmon on it!

OMG Twiglett, thank goodness you are all OK. Blimey.
Hope this gets sorted asap.

so lucky no-one got hurt. Will look very nice once it is all sorted tho.

OMG, thank goodness you're all ok. How scary.

Grief. So glad you're all okay.

Missed this. Jeez twig . So glad you weren't in the room at the time. Hope you get lavish compensation.

Twig, those pictures make sobering viewing - thank goodness none of you were nearby when it happened.

(I can see how nice your kitchen is going to look, btw, if it's any consolation)

hmm, what do we think of this from Neff customer liaison?? ...

Thank you for your e-mail concerning your Neff D8991N0GB extractor hood.

Initially I would like to express concern at the difficulties experienced
with your appliance and understand how disappointed you must be. Please
accept my apologies for the inconvenience caused.

I regret any distress caused due to the nature of the failure of this
appliance and wish to assure you that the details of this incident have been
recorded for both our senior management and the factory concerned.

I cannot stress how unusual this is. I have checked with our Technical
Department and we have no similar failure of this extractor type on record.
All of our appliances are designed and tested to comply with the prevailing
safety and performance criteria and in particular items containing glass are
stringently controlled. Impact or installation stress would be the
anticipated cause of failure. If a glass item received a knock during
transportation or fitting then it is possible for failure, in terms of
breakage, to happen during first or early usage due to delayed shock to the
glass. Our engineer has identified that the glass panel was in contact with
the wall where the extractor is installed and it is possible that pressure
from this led to the failure. The panel should not come into contact with
the wall and there is a warning which highlights this in the installation
instructions. We have no other explanation as we have no other failure on
record.

Our engineer is due to return on July 28th and I trust that following this
the products will be restored to full working order and that with time your
confidence will return. We are completing these repairs free of charge as a
gesture of goodwill as they are not technically covered by the warranty. In
view of the fitting issue highlighted by our engineer, if he is unable to
fit the new panel without it touching the wall then it may be necessary for
you to consult your fitter to arrange this.

I am sorry that you have had cause for concern in respect of this Neff
appliance and assure you this matter has received our full attention and
consideration.

Yours sincerely

Same thing recently happened to us! Just had a new kitchen fitted two weeks later the glass hood literally and for no obvious reason exploded, fortunately no one was in the kitchen at the time. The company who fitted the kitchen are fobbing us off so any advice would be welcome. Thanks.

This is a
ZOMBIE THREAD

It is twelve years old. You would be better starting your own thread.
You should get a prize though for the oldest zombie thread ever!