getting rid of breathe

[robinw]

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What has Breathe done to your internet access? I'm assuming that simply uninstalling the software didn't work I tried top find out something earlier but didn't get anywhere I'm afraid.

I'm not sure about Clearview - that belongs to something called Breathe Communications but it doesn't look like it's connected to breathe.com

Robinw - there are so many things this software could have done that I can't even begin to suggest things. It may be worth having a look at Control Panel>network and dialup connections to make sure the thing has been removed properly though (or perhaps you have done that).

You may well need to reinstall your machine. But you can pay someone else to do that - it may be worth finding out how much it would cost.

Don't envy you anyway. I'll have a quick look for an email address for you but I don't hold much hope of finding one

Blimey, just read this

(If you can't read it) It says all customers will be cut off on Thursday, and anyone with any questions to email [email protected] or by call 0845 714 5000.

Cleverview is the company that has bought Breathe, so may not be much use, but number is 0870 0102472

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I don't know if this is what's causing you problems but the breathe.com website says :

Attention all breathe.com Internet access customers Urgent notice.

You need to upgrade your Internet service now.

Please upgrade to breathe's new user-friendly Desktop Dialler now. The new dialler allows us to add new services and functionality as they become available to us and is part of our drive to improve your Internet service.

Please note, your web services and email accounts will not be affected.

So, upgrade now by visiting www.vitalregistration.com. Just follow the simple onscreen instructions. The Vitalregistration upgrade site is operated on behalf of breathe.

and when you click throgh to vitalregistration.com
it says
Dear Customer,

You should have recently received an email from Vitalregistration.com who provide the Internet access platform through which you currently connect to the net and collect your email. That email was to let you know about the software upgrade and service enhancements to your ISP Service.

Before you can continue to surf the Internet or send and receive emails, you now need to run this upgrade by clicking on the Continue button below. This will take you through a series of easy to follow instructions and will take just a few moments to complete.

Please note that following the upgrade:
Your email address will remain exactly the same
Your usernames and passwords will remain exactly the same
Your webspace will remain the same
Your launcher software will be upgraded and you will see a new icon on your desktop.
Please click on the Continue button below NOW! This will take you through the upgrade process and enable you to continue to use your Internet service. You will also find more questions and answers on the Help pages.

Thank you,

Internet Customer Services Team

Oh heck, I'm a whsmithnet customer and I've just done the upgrade. Hope it works ok!! Lucy123, the information in that link dates back to April, so hopefully doesn't apply now.

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