I recently moved house, my son ordered something expensive from his first pay check, and forgot to change the delivery address, it isn't far away , so i knocked and asked if they had the parcel said no, even though email to say delivered. i contacted EVRI who said was delivered and had a photo, so went back and said i was waiting for shipping evidence, was calm through out, never accused and was polite. went back today which showed her partner with parcel in hand, showed her photo and email from EVRI and said we didn't accept it. can tell she was lying. she called the police and said i was harassing her, which i wasn't. i just wanted to show her the proof. police were nice and said was my word against hers and not to go again.