I got a parking ticked from NPM for parking on private land which I appealed but was over turned. I was given until 21/01/25 to paid the ticket on discounted price.
I logged in on their website at around 21h00 on 21/01/25 and using payment phone but the reference number was not recognised. I immediately emailed them to query it of course I knew the office would be closed, the email was also which confirm my action. I got a reply from them the next day after passing Data protection checks saying that it was sent to Enforcement. I replied back explaining to this operator the problem I had on their website but now he refused to answer to any of my messages.
I got in touch with the Enforcement and they confirmed that my case was sent to them on 21/02/25 but the person could not tell me the time.
This person also told me that they started to add fees.
i paid only the charge amount and not the fee.
Can anyone help I am unsure what to do as this NPM officer that I was dealing with via email his signature said senior officer.
It would appears as though the case was sent to the enforcement agency on the due date probably by the time their office closed as the reference was not recognised at 21h00 when I tried to use.
Sorry, I know it is long , this is the best way that I can explain it.
thanking you in advance