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anyone know if you can get fully itemised bills from BT?

3 replies

tissy · 04/05/2008 09:38

Just looked at our phone bill. In the "Friends and Family" section, where they take 10% off your 5 most dialled numbers, there is a number in N Ireland. Dh and I don't know anyone in NI, and dd doesn't use the phone. I've googled the number, and it doesn't come up, so presumably isn't a business number. The number has been called more often than I call my Mum! The cost isn't huge, but I'm guessing that our cleaning lady must be helping herself on a regular basis.

I would rather not accuse her without evidence, but as the calls are short, they don't come up on the list with dates/ times.

Our cleaning lady came via an agency, and I've had cause to complain before about a previous lady (who helped herself to drinks and left dirty cups in the cupboard, broke things and chucked them away, without having the decency to let us know, and skived off at least half of the hours she was paid for. Oh, and she brought her kids along to play with dd's toys as well!).

This one cleans well enough, and this is her only misdemeanour (if I'm right), so don't want to go in with all guns blazing. I'm thinking that I make take the handsets to work with me on Tuesdays, but then what if there was an urgent need for a phone- the mobile phone coverage aroung here is patchy and you can only call from the middle of the road!

So, can I get more proof?

OP posts:
K999 · 04/05/2008 09:51

You can call BT and they will send you an itemised bill.....I think they may charge you but I dont think it is that much.

evenhope · 04/05/2008 16:10

If you are set up online with BT you can download your bill and it gives actual dates and times of each call, no matter how short.

tissy · 04/05/2008 16:43

thanks, even hope, that's very useful. I'll have a look.

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