i got a phone from E2save in September with 8 months free by redemption and have been trying to find out when i had to send a copy of my bill in, i could not access my account because my id number and email account where not working for some reason and every time i called, the phone went dead after saying 'calls may be recorded' anyway, i tried ringing carphone warehouse and a lot of other numbers i realised i had to ring and ring until it finally connected to have a 30 minute hold and then be informed i didn't get my bill in time, as i needed to send the January one in by Feb 14th and as i hadn't, because i'm on a pricematch deal i win't get any of the cash back at all, which would total £240 altogether. I am so upset, and i know i should have read the terms and conditions properly but i was due to give birth and probably just scanned them, also, i am not happy with my network provider anyway but i didn't try to cancel it because i thought i was on a good offer.
does anyone know if there is anything i can do?
thanks very much in advance