So I had a home birth around 5 mths ago with DS and completely forgot about claiming cb, well actually I thought it just happened automatically when you registered their birth but anyway I remembered last week and phoned them up for a claim form.
CB Man: Oh its in your bounty pack
Me: I don't have one I had a home birth
CB: You have to print one off the internet then
Me: Um what if I don't have the internet
CB: Well do you?
Me: Yes, but I don't have a printer and surely claiming cb shouldn't be reliant on having access to the internet
CB: Well if you don't have the proper claim form you have to print one off
So I have had to go to the library, book a pc, pay £1.50 to print the form off (15 PAGES) and send it off to them.
Surely it is not right that they should
a, Presume ownership of a pc
b, Presume that everyone has computer knowledge to be able to access these documents, I know lots of people who can barely turn a pc on
Would it really be so hard to make these forms available from the post office