Arranged a quote from safestyle (Ellesmere port). The sales advisor arrived 40 minutes late, having a different excuse to the one provided by the office in the courtesy call. Regardless, I politely invited him in.
The sales advisor measured up and quoted me £3800 for 2 medium windows and an exterior composite door. When I declined this, in his next breath he reduced this to £3000.
When I explained that I had a local company providing a quote in the afternoon he then lowered this to £2650.
As expected with any sales company, he proceeded to speak unfavourably about other companies and advised me to use Safestyle as other companies wouldn’t be able to fit me in until March-April 22 and would be poor quality. I advised that I would get back to him but thanked his for coming.
Later that day, I received a call from the local manager. I advised that we had received a quote of £1800 (all in) for the same windows and doors, to be fitted end of January by a local company but thanked them for their time. The manager was pleasant.
The following day I received a call from Safestyle’s Head office asking for feedback. I politely advised of my experience and that I was unhappy that they were going to charge me £3800, which was quickly reduced without any clear calculations. I shared my concerns that some customers may have been blindsided by the sales patter and ultimately paid significantly over the odds, in my opinion.
The male became extremely rude, sarcastic, raising his voice and speaking over me. He asked for my honest opinion but then responded completely unprofessionally. I asked him not to call me again. That night I received another call which I did not answer.
The following day I received a further call from the Head Office manager asking for feedback. I advised of the conversation I had with the previous representative and she initially apologised. However, again when I advised them that I have been unhappy with the experience and their sales approach and quote, and will be using a different company, she began talking over me, stating that safe style products are the best and that my windows and doors will fail after 5 years (despite not knowing the company). She also began raising her voice and arguing with my opinion, speaking to me in the manner that was belittling. She initially advised that they no longer use the ‘old school’ sales approach and would have called me to reduce the price had I have accepted the initially £3,800. Which I highly doubt. She then began stating that I should have expected them to start off high and reduce the price (despite just saying they don’t practice that anymore).
Utterly disgusting customer service, causing stress to customers that is completely unnecessary. Contradictory and disrespectful. I will NEVER use Safestyle and I urge anyone to consider the company’s ethos and compare them to other companies before instructing them.
I have had to block their number to prevent them from contacting me further.
The local company have been brilliant, friendly, efficient and the quality is excellent too. No complaints!
based on my own personal opinions and experiences