Possible virus help needed for wallawallabingbang

[popsycal]

or whatever msrollover is calling herself these days!

she has texted me to say that her pc suddenly logged itslef off and started to reboot but got a blue screen which only stays on for a second - not long enough to read the message on it then reboots again

stuck in a loop

anyone help?

ok the blue screen could well be the 'blue screen of death' which will say its performing a physical memory dump. Get her to start the pc in safe mode and it should run from there - has she got any anti-virus?

she will have anti-virus...would you believe she works in IT....but has not seen anything like this before......

how do you start in 'safe mode'?

um... just trying to remember! I've only just had this problem myself - i think she has to get into the bios screen and can switch to safe mode from there... If she's not sure i'll switch off mine and do it to find out exactly how....

i have texted her...she will probably know what to do from that info zephyrcat1
thanks!

no worries if you need more help i'm around for a while. Get her to run her anti-virus once she's in and also to do a search for 'McAfee Avert Stinger' when she finds their webpage, download stinger and then run a scan - that gets rid of worms and stuff. Good luck!

she says it isnt the blue screen of death - it is a quick message that flashes on
and it wont start in safe mode......

popsy - is she sure that her CPU hasn't given up the ghost?

has she been able to see any of what the message says? Other than that i'm stumped!! Sounds like she may possibly have to re-install the OS?

dont know.....

she is off to the dentist anyway-so will chat to her further when she gets back

k

Our PC did this recently, dh had to send it back to his mate who built it for him, I'll ask him what he said the problem was.

thats me too
dh is rebuilding
doe sit say " dumping physicla load to memory"?

and we have ll the atni virus ont the world

have texted her

just woke up from my sedation - cod when your text came dp said cod is on the phone and i was all a bit confused and started talking about yes mushy peas as well please lol

that sedation stuff is good stuff.

ive installed another version of xp on until i can work out the problem with the other - this is working fine so cant be cpu

hmmmmm wonder how it can be fixed

does anyone know if i will be able to virus scan the other copy of windows on the partition from here?

do you need my address sweetiepie?

glad things are sorting, it is scarey

hurray - you are back!

have lost everything if i dont get it sorted

off to download msn again now

good job!! lol