Appalling customer service from Laura Ashley

[Egg]

Any else had experience of this? We ordered a bed on 2 September and were told it would be up to six weeks til delivery. Were not delighted to wait this long but still bought the bed.

Then received a letter a couple of weeks later saying delivery would be by 25 November latest (ie approx 12 weeks after ordering). Still not happy but stuck with it as thought it might be earlier.

Received a letter today saying bed would not be delivered until after Christmas, and did not specify when after Christmas. We have no beds in our 4-bed house except for our own bed and DS's toddler bed, plus cot, we have whole family coming to stay at Christmas, and twins due shortly after Christmas.

Just called them, was on hold for 35 mins, asked if we could get a different bed with some kind of discount and get it sooner, and was told we can either wait for the bed, or cancel our order. Also found out we will be charged for the phonecall (no freephone number), so I have 35 mins at standard rate to add to it. Am . Man was not even apologetic. Not his fault I know but he didn't even try to apologise.

Sorry, just ranting as had a sh*t day and this has added to it. Anyone else peed off with Laura Ashley? Please can I have some sympathy??????????

Laura Ashley never seem to have stock online so yes, you have my sympathy. LA don't make beds so they have probably been let down by their suppliers.

I'd cancel the order unless they gave me a discount.

I'd put the complaint in writing

Something similar happened to DH when he was just BF - he had ordered a bed from some shop that is not even trading now - messed him around for 4 months culminating in him turning to me as we were entering his bedroom for our first "session" and saying "I have a bit of an apology to make" - thankfully he was only apologising for the fact that his bed was a single mattress on the floor and not apologising for his technique in advance!

Anyway = went to John Lewis the next day and had bed within the 4 weeks they promised.

LA delivered me a (late) dresser, put it together badly, damaged a door and it had the wrong coloured handles on it!!!

Custmer sevice was rubbish, sent a woman out to see it and the first thing she said was "Oh, that usually has silver handles" Only got offered £100 off! (luckily it had been 1/3 off in sale or I would have exploded)

New heights customer service much better - gave me a whole new table and a discount! (serial complainer, moi?)

I ordered a leather chair from them to match one I already had took the last order in to check same colour etc etc well when it arrived it was a completely different colour and they said they wouldn't take it back or give me a refund
I just went ballistic and eventually they gave me a refund but only after some very terse exchanges with a woman who kept saying 'what you are going to do is accept the chair as you ordered it blah blah blah'

on another note no one get fired earth to install your tiles for you have just had them retile my bathroom and whilst the tiles are lovely the house was completely trashed as was my drive, the tiles were filthy when the tiler had finished and it took me all day to clean them and they charged an extortionate amount for the pleasure never
again [shudders emotcion]

agree re new heights very good service and I lurrve my furniture and we got 12.5% off by haggling in the shop

Thanks for the support . DH went online last night and ordered bed and mattress from John Lewis. Should be here within a week. LA did offer a further 10% discount on bed but it might not have arrived til March or something ridiculous . They will be having a cancellation and a letter of complaint today. Feel less stressed about it today after some sleep.....