Ooooh i'm soooooooo mad.
I sent for a catolouge the other week and they sent it but i hadn't ordered from it.
Anyway they sent me a letter and a discount code which was for 10 quid off, free p&p and a free throw.
I went onto the website and placed the order, a pair of trainers for Dd2, total should of been 50p.
Noticed today that they debited the whole 10.50 from my card so I rung them.
I explained the situation twice and the girl said that they would order the throw and credit my card BUT then i got cut off, by them i think.
Rung back explained it twice again and this snotty bloke said You can't have the discount cos it was a sale item.
I said where on the website does it tell me that, and he just kept going on and on about how if i had read it properly i would have seen that it couldn't be a sale item and the web site m,ainly only does sale stuff anyway.
I asked him exactly where it said that and he couldn't answer me. I said why did it accepot the code then, and he gave me some pathetic excuse aboout me getting part of it like the free p&p or something.
He was sooooo rude, and kept interupting me.
I asked for a full refund and cancelled the order. He said it has already been dispatched and that i won't get the refund until it's sent back or i refuse delivery (which i will be doing).
I told him that I certainly won't be using them again and will never reccomend anyone else to either.
I have since found in tiny tiny letters at the bottom of the letter that the code can only be used for a full price item.
Still does not state this on the website or when you use the code.