having a phone line moved

[throckenholt]

has anyone had it done ?

We are remodelling our house (and building an extension) and want to change where the phone comes into the house, and where the master socket is.

I have looked BT's website - no mention of the scenario - just adding an extra line or a new one from scratch.

I would like to know how much it is likely to cost (and don't really want to brave the BT helpline !).

Throckenholt, if you look on the website under TRC charges (Time related charge) you should find the pricing there. I think this work is almost always done on a TRC basis. If not on the BT.com website try www.openreach.co.uk - probably under lineplant rearrangement.

thanks a lot - I would never have thought of looking under that (lineplant rearrangement, time related charge - sounds like a random assemblage of words to me ).

No problem, let me know if you get stuck - i work for them doing this sort of thing every day but sshhhh

thank god for that ! It is pretty much gibberish to me !

I have got this far from the website :

1. we are asking for "Requests to shift or reposition the external wire leading into the same customer building" - charge £99.99

2. I am puzzling about do we have to pay for moving the "Network Terminating Point ? (presumably that is the master socket as I called it) - or does that happen by default because you are moving where the wire comes into the building ?

Is that from BT or Openreach website?

Can you link? I would imagine that price would include the relocation of the NTTP but I dont do it this way so will have to have a look!

[[http://www.serviceview.bt.com/list/Public/current/Exch_Lines_boo/2-1294_d0e453.htm here]

oops !

here

Ah ok this is for overhead network i.e wires coming from telegraph poles to your property. I assume from your op though that your house is fed underground? There will usually be a little grey or black box on the front wall where the cable enters the property?

it defintely comes in overhead (we are in the country) - just under the eaves, then is is fed down on the inner wall of the house and gets to an oldstyle socket in the living room. Do you know the ones I mean - about 3 inches across one wire in and one wire out (that leads across to the hallway to a modern style plugin socket).

Yes I know exactly what you mean however I have only ever dealt with the underground ones (which i assumed yours was )..sorry!

Having said that, if you look at this page and find the local office for your area, there should be an email address where you can ask this question.

Sorry I can't help anymore but would hate to give you the wrong information and then you end up with a big bill!

will do that.

thanks - you have been a great help (MN always seems to have someone that knows about whatever you want to know !).

No problem, hope you get it all sorted!

I havent been around very long but have already found that you can get the answer to almost any question on mumsnet!