Dear XXXXX
Thank you for your e-mail.
It is always worth bearing in mind that whilst website reviews can be useful they can also be misleading and only give one side of a story.
Strattons is well publicised for its strong green policies for which it has won many awards both locally and nationally. We offer a luxury experience without sacrifice to the environment - something that we pride ourselves on and have worked for 17 years to create. We have stuck to a comprehensive environmental policy since our doors first opened in 1990, it is now a hot topic in the media and Strattons has been used as a leading example for the last few years and regularly features in the glossy magazines and broadsheets.
We have been using refillable dispensers since 1996 and have never encounted a problem with them.
Our website explains our toiletries, a refillable dispenser with fantastic products. We offer 6 x 250ml dispensers in each bedroom (no soap bars) each costing £17.50 each - £105 per room. If every guest took away the dispensers we would have to increase the room rate or decrease the quality of product, I am sure no hotel could justify £100 of a room rate only covering the toiletries.
'Luxury bathroom miniatures have been replaced with refillable pump dispensers helping to reduce plastic bottles to landfill by 97%, instead one excellent product that can be used as shampoo, bath foam or shower gel, manufactured by a company which does not test on animals and has their own environmental ethics which re-endorses Strattons own position.'
Our hotel also offers an extensive DVD and CD collection for borrowing, would you expect to take these items as part of the room rate? or even the towels from the bathroom?
We appreciate that our hotel is not to everyone's taste. However we do not hide our policies and have been successful because of them.
Kind regards
Hannah Scott
Manager