Has anyone else experience bad customer service from Kiddicare?
I spent £600 on all the parts for an Oyster Max pushchair less than a year ago and the right wheel is now faulty. I've been trying to get it resolved for 2 months. They don't get back to me for 2 weeks at a time on email and miss the point when they do respond. I was on hold for 52 mins trying to get through on the phone. When I do speak to them they are rude and dismissive. They totally don't understand what it's like to have children. They suggested I be without a pram for 4 days whilst they repair mine. I explained that this would render me house bound as my baby weighs nearly 2 stone. They treated me like I was being unreasonable for asking for a loan pram etc etc.
After the way I have just been treated, I will never shop with them again! 2 months on and I still have a broken pram I can't use and no resolution!!!