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HELP !! Email Problem - Emails to hotmail contacts not getting to them

6 replies

Kayleigh · 28/06/2006 12:11

Does anyone have any ideas???? My emails are leaving my "Outbox" and are shown in "Sent Items" but my contacts with hotmail addresses are not getting them.
I can receive emails from them, but even if I reply they still don't receive. Looks like my other emails are getting through.
PLEASE HELP !!!!

OP posts:
SenoraPostrophe · 28/06/2006 12:16

hotmail are very quick to blacklist email addresses and/or ip addresses.

do you have a private-domain address? (i.e. [email protected] instead of [email protected]) if so contact your web host - it might be their fault. if you have a big company address do you know anyone else with a similar address and are they having the same problem?

Kayleigh · 28/06/2006 12:22

my email address is a wanadoo address, so no it's not a private domain address.

OP posts:
Kayleigh · 28/06/2006 12:37

How can I find out if Hotmail is blocking my emails ???

OP posts:
SenoraPostrophe · 28/06/2006 14:33

best thing to start with is to ask hotmail support. actually before you do that, ask your hotmail contacts to check their spam folders because that will be the support people's first suggestion. don't expect a quick answer though.

Kayleigh · 28/06/2006 14:45

thanks for your help- will do that- this is really causing me grief and taking up so much time. What a pain

OP posts:
SenoraPostrophe · 28/06/2006 16:03

yes - sympathy. they banned our whole server once, so I had to deal with clients phoning up about it every 5 mins as well as hotmail themselves. at least it's not aol...

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