Cut & paste of the help:
Note: It is important that you create a password and e-mail address that you can remember. The following tip may be helpful if you forget your password, but should not be considered a reliable way to enter your Microsoft Passport Network credentials (Unique information that you use to access restricted resources. For the Passport Network, credentials include your e-mail address and password. They may also include a mobile phone number and PIN, a smart card, or a security key.) .
If you forget your password, you may still be able to access your account.
When you sign in to a website or service, you are presented with a list of sign in options. If you select the Save my e-mail address and password sign in option when you sign in to the Passport Network on a computer, your credentials may be stored on that computer. Try signing into the Passport Network on that computer. If you can sign in, change your password to a strong but memorable password. For more information, see Change your password.
If you remember your e-mail address but not your password, and you have not used the Save my e-mail address and password sign in option, you can reset your password. For more information, see Reset your password.
Important
Adding an alternate e-mail address (An e-mail address that is different from your primary Passport Network e-mail address. The alternate e-mail address can help you reset your password if you cannot access your account on the Passport Network.) lets you easily reset a forgotten password. If you don't add an alternate e-mail address (An e-mail address that is different from your primary Passport Network e-mail address. The alternate e-mail address can help you reset your password if you cannot access your account on the Passport Network.) , you may not be able to easily reset your password and unlock your account. If you forget your password, you cannot recover it. However, the Passport Network can send password-reset instructions to your alternate e-mail address. This is the primary method for resetting your password. We strongly recommend that you provide an alternate e-mail address.
Your alternate e-mail address must be an e-mail address that you can access without using the same credentials (Unique information that you use to access restricted resources. For the Passport Network, credentials include your e-mail address and password. They may also include a mobile phone number and PIN, a smart card, or a security key.) that you use to sign in to the Passport Network.
Related topics
Reset your password
Add an alternate e-mail address
About creating a strong, memorable password
About the Passport Network sign-in options
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