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Original poster

glass in the marmalade

18 replies

nikcola · 10/04/2006 13:20

dd was eating toast this am with robertsons marmalade on it all of a sudden she spat it out and a bit of sharp glass was in her mouth about the size of a small finger nail small but could of been dangerous i am fuming cant find a number for robertsons only email add and they havent relpyed what shalll i do?????

OP posts:
zippitippitoes · 10/04/2006 13:21

you could complain to the store where you bought it too in case it is a problem with a batch.

Socci · 10/04/2006 13:22
Shock
Original poster
nikcola · 10/04/2006 13:23

i cant rember where i bought it from i think its sainsburys but not 100% sure

OP posts:
MrsBadger · 10/04/2006 13:25

Contact both environmental health and the store where you bought it

Tutter · 10/04/2006 13:26

Have found an address and phone number for you: James Robertson and Sons, Fitzroy Street, Manchester M43 6DR - 0161 371 1010.

OddOneOut · 10/04/2006 13:27

crikey..complain to the store and the maufacturer.
my ds nearly choked on a white plastic tube that was in a geobar we bought from tesco, i complained to tesco as there was no address or telephone number on the packaging.
tesco sent a letter of apology and some store vouchers.

Original poster
nikcola · 10/04/2006 13:28

thanks will ring now x

OP posts:
Original poster
nikcola · 10/04/2006 13:29

just rang someone will ring me straght back will let you no what they say x

OP posts:
MrsBadger · 10/04/2006 13:31

oh, and Roberstons are owned by \link{http://www.rhm.com/RHM} - they have contact details inc a phone number on that site.

MrsBadger · 10/04/2006 13:32

\link{http://www.rhm.com/\RHM}

Original poster
nikcola · 10/04/2006 13:33

thanks xx

OP posts:
Original poster
nikcola · 10/04/2006 13:33

thanks xx

OP posts:
Original poster
nikcola · 10/04/2006 13:36

shall i ring sainsburys too x

OP posts:
cupcakes · 10/04/2006 13:45

I found a lump of wood in a jar of loyd grossman pasta sauce. They made me return the jar + wood by post (at my expense) then sent me a snotty letter saying they have tested it and it couldn't have got in th jar at any stage and therefore was not their error. Really pissed me off.

Original poster
nikcola · 10/04/2006 13:53

they just rang they are sending me a jiffy bag and want me to send the jar and the glass to them so they can get the factory to see hwere it came from and then they will compensate me, ffs dont care about money just dont want some poor child swallowing glass, will take photo of glass before i send it off

OP posts:
ProfYaffle · 10/04/2006 13:56

I opened a bag of Walkers crisps and found sweet wrappers inside. I wrote to Walkers but like cupcakes I just got a snotty letter back saying it was impossible that this could have happened on their production line.

A friend of my Mum's found a screw in her frozen peas, she went back to the shop, kicked up a huge fuss with them and the manufacturers. Got loads of vouchers etc in compensation. A few weeks later she realised the screw was missing from the bottom of her pepper grinder ....

fuzzywuzzy · 10/04/2006 14:05

A friend of mine found there was something in her baby formula, they asked for it to be sent them, which she did, but she kept some back. Just as well, as the company returned saying formula was fine, she said OK I'll get the amount Ikept back tested by an independant laboratory...they gave her a substantial compensation in order she did not take it further. The formuls (SMA), had something mixed in it by accident and had made child pretty ill.

jambuttie · 10/04/2006 14:17

I bought a multipack of niknaks for the kids, when I got them home 2 of the bags inside were open.

I emailed golden wonder and they sent me out 72 packs of niknaks within a fortnight

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