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Original poster

am i being unreasonable expecting my ebay item 5 days after i paid for it? i can't belive the e mail i got back

75 replies

overdraft · 23/03/2006 16:08

I won something on e bay on the 17th march and paid for it by pay pal the next day.I sent an e mail asking if it has been dispatched yet and this was the reply

Hi, if I haven't informed you that it has been posted, then it hasn't. I
always inform buyers when their items have been dispatched, so you will
receive a message from me when it has been posted. Sorry for any
inconvenience, I have the flu at the moment & have only managed to package
items this week, but my partner should be posting some items today & I will
be posting the rest tomorrow, I will let you know whichever day it has been
posted. Best regards.

Yet she has been listing items left right and centre all week long and has received feedback for other items that ended that week .what shall i do?

OP posts:
misdee · 23/03/2006 16:09

wait til lshe leaves you a positive then neg her?

expatinscotland · 23/03/2006 16:10

hmm. i'd give it a solid week.

that sux! i've always gotten the goods right away except for when the seller i use for essential oils - a GREAT one, too! - went on holiday, but he stated that before i bought, so it was all good.

Callisto · 23/03/2006 16:11

I think five days without a peep from the seller is too much. Wait till she has left feedback and then give her negative or neutral feedback.

desperateSCOUSEwife · 23/03/2006 16:12

I would give neutral feedback when you receive item
and state why in the feedback

Original poster
overdraft · 23/03/2006 16:13

thought e mail was a bit rude too

OP posts:
expatinscotland · 23/03/2006 16:14

i'd wait till i had the item in hand before deciding on what type of feedback - unless she got stroppy about sending it.

mumatuks · 23/03/2006 16:17

Please don't leave her a NEg or Neutral. WE had someone buy a wedding cake stand of us. We didn't recieve her payment straight way, but we recieved a emial saying "where is my cake stand?"
I politely explained that the cheque hadn't turned up, but on the day that it did we would post it. I did exactly that. She still gave me neutral feedback, which has runined our 100% feedback. I know it pi$$ed DH off, especially as she hadn't added the postage on, so we had to wait longer for her postage (£8) It's still there now on our record and makes us look bad sellers.
I think the opening line of the sellers email sounds a bit off, but I think it sounds fair.
5 days is nothing, bearing in mind that Royal Mail won't let you claim a lost items for less than 15 working days.
Can you give her the benefit of the doubt here, it's awful to be on the recieving side of bad remarks especially when you can't help it.

ReigateMum · 23/03/2006 16:38

Have to say, I agree with Mumatuks - did she make any promises in the ad about how quickly it would be dispatched. Did you ask for it especially quickly?

I think people forget that eBayers are not always home-business people. Many are just fitting sellign stuff in around a very busy life with kids.

I agree her e-mail is a bit off, but it may just be that her style of writing is a bit curt. Sounds like she has a system and she hasn't yet managed to dispatch your stuff.

The fact that she's sent out otehr stuff may not be relevant - was it smaller, easier to post? I know I once had to delay sellign seomthign until I could get the right packaging - but I e-mailed the buyer to ask them if 7 days times was OK.

I tend to work on 7-10 days before I start hassling (i.e. receive within 14), unless I've specifically agreed something different with the seller.

Mazzystar · 23/03/2006 16:43

give her a break, she's had flu and she's apologised (if in a grumpy way). if you were buying something from mail order you might have to wait up to 28 days.

Twiglett · 23/03/2006 16:46

that's not a rude response .. its informational

SoupDragon · 23/03/2006 16:47

I don't think that email sounds overly rude at all - it all depends how you read it. You can't tell the tone from written communication. Chances are, your email to her might have sounded rude too even if you didn't intend it.

5 days isn't that long to wait IMO.

Original poster
overdraft · 23/03/2006 16:47

its not lost in the mail though and i payed by pay pal.All I asked her is has it been dispatched yet.If i had payed by cheque it would be different.I also sell on e bay and there is no way i would recieve a paypal payment and hang onto it for days.She has been well enough to list other items.She also has feedback for items ending around the same time already.People like this spoil it for others.I had rather she had said sorry must of overlooked it and i will post it now and told the truth.
Mumatuks that does sound unfair for you too.I had neg feedback once because i posted the item to the address on e bay.She reckoned she had told them and they hadn't changed it ( hardly my fault and a shame).

OP posts:
mumatuks · 23/03/2006 16:48

Informational Twig? Thats a new word for today! Grin

Twiglett · 23/03/2006 16:48

Blush Grin

expatinscotland · 23/03/2006 16:49

i've ordered stuff from actual shops that ended up taking wayyy longer.

like reigate mentioned, many sellers are just peeps flogging a few bits and bobs here and there.

Twiglett · 23/03/2006 16:49

but she hasn't done anything wrong

you sent her a nice email asking where it is .. she's sent you one saying she'll let you know when she posts it .. and that she hasn't yet ..

don't understand why you are offended or what by tbh

SoupDragon · 23/03/2006 16:51

I don't think she's done anything wrong at all. She said some things had been posted and these will be the ones that she has feedback for. She's not lied or been deceitful or even rude.

ScarletA · 23/03/2006 16:51

I paid for something on 16th and still haven't received it. The seller sent an email saying to expect delivery in 7 WORKING days. She is certainly getting a cool neutral from me. All other ebay transactions I have done, the thing has arrived within a day or two. Especially annoying as it is a hat and scarf for dd who lost hers and is dying of cold every day!

Twiglett · 23/03/2006 16:54

its only been 6 working days though ... 7th working day from the 16th is tomorrow .. you can't count weekends

GDG · 23/03/2006 16:54

Dh sells books on ebay and I'm afraid he would never wait that long to post. If there was an issue he would email - and he's got a full time job - ebay is not his job Grin

I think it's a little rude just to not communicate with you.

Nemo1977 · 23/03/2006 16:54

Also dont think she has done anything wrong. There have been times when it has taken me a week to post something as the kids have been sick etc. I never promise to post within a day and usually try to go to post office about 3 times a week but sometimes you just cant. Alright she was a bit grump but dont think enough to warrant neg feedback.

sparklymieow · 23/03/2006 16:55

But 7 working days doesn't include saturdays and sundays.

MarshWiggle · 23/03/2006 16:55

I don't about items until they are 2 weeks in coming (unless I've been told it has been despatched and hasn't arrived within a few days). As a sporadic seller, I find it a lot easier to list new items than to either package or post items.

Personally I think giving her negative feedback would be unfair.

misdee · 23/03/2006 16:56

i would leave a neutral for simply the lack of communication about when the item wil lbe dispatched. i am going to add a foot note to my auctions from now on that i only post on a weds as its the easiest time for me to do it.

but royal mail dont guarentee next day delivery unless you pay extra.

Original poster
overdraft · 23/03/2006 16:57

This seller says 3 - 4 days. Just feel if she was well enough to list items why not e mail me about delay.Says on her listing if you do not pay up in 5 days she will leave neg feedback too.
I suppose i just expect the same from others as i do myself.I just wanted to ask if it was reasonable to wait that long without any comunication i suppose. I have never had to wait this long.Maybe excited and needed it for mothers day.
My email wasn't rude either i don't think
Cut and pasted
Hi

I purchased a bag from you on the 17th March and sent you payment through paypal on the 18th. Just wondering if it has been dispatched yet please.

Best Wishes

OP posts: