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Original poster

Need to Contact a CEO........help!

14 replies

serenity · 14/03/2006 10:06

Morning,

I want to send an email to the the CEO (Roger Lynch), or other top bod of a company called Video Network Limited (the people behind Homechoice) I can't find a 'personal' email address anywhere, but I vaguely remember someone on here posting about a site, or a way of getting hold of this sort of information? I just need to get the attention of someone higher up than the call center people I'm currently getting very frustrated with (they've all been trying hard, and very friendly but so far essentially useless)

Thanks!

OP posts:

Original poster

serenity · 14/03/2006 10:54

Anyone please?

I've just had to send my lovingly crafted stroppy yet not rude email to one of those general email addresses, and I know it's just going to get ignored!

OP posts:

moondog · 14/03/2006 10:57

I've done this.
Just ask th people.or ask for their line manager's name and so and so on.
Had magnificent result after Lufthansa lost my luggage and baby carseat in this way.

Have you tried directory enquiries or a website??

Blu · 14/03/2006 11:04

See if you can find the e mail addresses of any other members of staff, and then the same protocol will apply. Or just keep trying different versions of their generic 'info@' - InitialSurname@ or FirstNameSurname@.

Kelly1978 · 14/03/2006 11:10

it might be [email protected] if blu is right.

Kelly1978 · 14/03/2006 11:11

i've found [email protected] on google

Kelly1978 · 14/03/2006 11:13

it is r.lynch.

look at the pdf \link{[email protected]\here}, do ctrl + F to search for lynch and you will see it. It about the third lynch on there.

Kelly1978 · 14/03/2006 11:13

\link{http://www.natpe.org/_images/products/C21YearBookUKsample.pdf\here}

RedTartanLass · 14/03/2006 11:29

Is there anything mumsnet doesn't know?

Original poster

serenity · 14/03/2006 11:34

thanks everyone!

I did try googling, but one of the side effects I'm getting from whatever is going wrong at the moment is losing my broadband at odd moments and today is being 'one of those days'.
I'll send a copy to Lynch and see what happens.....

OP posts:

Original poster

serenity · 14/03/2006 11:38

RTL - no Afetr struggling to find something with my net going down every few minutes I knew it would be simpler just to ask here.

Actually.......can anyone come and fix my Homechoice thingy so I can watch CSI tonight? No one at Homechoice can figure out why it keeps going down (just before the things I want to watch!) but MN probably does.

OP posts:

JoolsToo · 14/03/2006 11:42

just read your thread and have emailed a top 'knob' at McAfee - seems to have worked, ie my email hasn't been returned - yet!

so thanks very much - I have a major beef with McAfee

Kelly1978 · 14/03/2006 11:43

I would, but I don't live in croydon ne more....

JoolsToo · 16/03/2006 21:34

REEEEEEEEEEEEEE-SULT!!!!!

I guessed at the Senior Vice President of Customer Services for McAfee - emailed him in the US of A and he's passed my email on to someone else - let's have it right, he wasn't going to be dealing with it was he?

So chuffed I've finally got a bit of action.

Original poster

serenity · 17/03/2006 09:31

Yep. great isn't it. We still haven't resolved our problem (tbh I don't think it can be) but we're now dealing solely with the CEO's EA rather than the call center people (who have all been nice, but limited in what they can do)

Hope you get things sorted JoolsToo

OP posts:

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