Read MNers feedback on the Deliveroo food delivery service

[YanaMumsnet]

This is the feedback thread for the MN users who tested Deliveroo service of delivering food from local restaurants for their family feast.


Here’s what Deliveroo have to say:

"Welcome to Deliveroo. Life is too short for average food. Let Deliveroo bring you food from your favourite restaurants and takeaways straight to your door. Whether you’re stuck at work wishing for a wagamama, or fancy a family night in with PizzaExpress - Deliveroo has something for everyone".


Testers, please answer the following questions on the service you tested:

• How did you place your order - via the app or website?
• What takeaway did you order for your family?
• How easy was it to use Deliveroo?
• What did you like or dislike about the service?
• Would you change anything about the service and would you recommend it to a friend?

Feel free to share any pics of your food with your comment, if you’ve taken any!

All MN testers who leave their feedback on this thread and in the short survey we’ll send you will be entered into a prize draw where 1 lucky winner will get a £300 voucher for a store of their choice (from a list).

Thanks and good luck,
MNHQ

Terms and Conditions apply

[MamaChan]

How did you place your order - via the app or website?
I placed the order through the website.

• What takeaway did you order for your family?
  

Leon’s

• How easy was it to use Deliveroo?
  

Very easy and convenient

• What did you like or dislike about the service?
  

I didn’t like that if there was a missing item them was no option to get that delivered again without having to pay for the missing items again and a delivery fee but only get reimbursed for the items and not the extra fees.

• Would you change anything about the service and would you recommend it to a friend?
  

I would include an option to get missing items delivered. Yes I would recommend to my friends.

[KnowBetterDoBetter]

So sorry for the late reply, I had some issues accessing the thread.

• How did you place your order - via the app or website?
  

Through the app.

• What takeaway did you order for your family?
  

A local Italian that’s been recently added to deliveroo.

• How easy was it to use Deliveroo?
  

Very easy! Always very good with delivery updates etc.

• What did you like or dislike about the service?
  

No dislikes at all. The best thing about deliveroo is how so many decent restaurants are offered (in my area, anyway). It’s food I’m happy to serve to my child, and I’d be happy to eat at a restaurant. Compared to some other takeaway apps that just seem to offer low quality and unhealthy food.

• Would you change anything about the service and would you recommend it to a friend?
  

I wouldn’t change anything, and I would definitely recommend it to a friend.

Unfortunately it won’t let me add pictures, but we had the most amazing meal. It was a real treat. Thank you for choosing us!

[CircleofWillis]

Sorry for the super late feed back:

• How did you place your order - via the app or website?

via the app on my mobile. I downloaded it especially for this review.

• What takeaway did you order for your family?

Wagamama's - food for 4 adults and three children.

• How easy was it to use Deliveroo?

very easy via the app. we had a running update on how the food deivery was going and an apology and explanation when the delivery was delayed by 15 minutes.

• What did you like or dislike about the service?

The delivery person couldn't find our house so had to walk down the road to meet him.

• Would you change anything about the service and would you recommend it to a friend?

Would definitely recommend it to a friend and have already used it again in a different town when visiting family.

[Lordfrontpaw]

Can I add something? You can’t ask for a delivery at a certain time or in XX mins.

Also, there’s no way to check something on the menu (they are sometimes different from the restaurant and don’t always have full details).

My favourite Chinese has an annoying habit of ‘switching off’ at busy times so you have to sit poised for them to come back online!

[Badabingbadabum]

- How did you place your order - via the app or website? Website on my phone.
- What takeaway did you order for your family? There was not much choice for us, I think Deliveroo are new to the area (edge of Birmingham). We had pizza with sides and icecream.
- How easy was it to use Deliveroo? Very.
- What did you like or dislike about the service? Liked how easy it was to see what was available to order from, liked the tip for the driver option a lot.
- Would you change anything about the service and would you recommend it to a friend? I would recommend it. Would like it to be easier to view the order while still adding to it though; I often forget what I've added and have to check.

[Badabingbadabum]

I really hope I haven't left two lots of feedback! I was sure I had but then couldn't see anything from me.

[DoTheNextRightThing]

I can't even get Deliveroo in my town 🙃

[redcherryred]

Who won the Deliveroo ‘Twitter Party?’ Which was extended without notice - it was meant to be those who entered in that one hour slot were entering to win but after the hour was up you posted saying to keep the responses coming and you could win - that was 17 hours ago so who’s won @YanaMumsnet?

[surreysue]

I placed an order- this never arrived.
What was reliable however was the charge to my credit card.
Deliveroo refused to refund the money as they did not do the delivery.

[YanaMumsnet]

Thank you all who tested Deliveroo's service. The prize draw winner was hanliying.

[KungFuFriday]

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