Thinking of hiring a tradesperson? Find out what MNers thought of MyBuilder

[EllieMumsnet]

This is the feedback thread for the Mumsnet users who tried and tested the MyBuilder service. This service test was open to all UK MNers who have a job that needs to be done by a tradesperson. This was a service test on users experience of the MyBuilder service and site rather than the tradespeople themselves.

Here’s what MyBuilder have to say: “We know it can be a hassle searching for available tradespeople. At MyBuilder, our unique match-making process makes it easy to find the right person for your project. When you post a job on MyBuilder, it’s sent to local tradespeople with the right experience, who express an interest in the job if they’re free to take it on. You can then review the profiles of all the interested tradespeople, looking at their experience, photos of their previous work and all the feedback left by previous customers. You then shortlist all the tradespeople you want to speak with before you’re put in touch.

We’re picky at MyBuilder, and turn down almost half of tradespeople who apply to join. Each tradesperson goes through a trade specific evaluation to meet our high standards, because our reputation is only as good as our tradespeople. Our feedback system ensures that tradespeople are rewarded for good work and kept accountable. Our tradespeople relish the opportunity to build an outstanding reputation on MyBuilder, and it’s customer feedback which makes that possible.”

Testers please answer the following questions:
- What was the job you posted?
- How easy was it to post your job?
- What did you like most about the MyBuilder website?
- Is there anything you feel could be improved?
- Would you use MyBuilder again?
- Would you recommend MyBuilder to friends or family? Please explain why or why not.

Testers will be required to leave feedback on their experience of the MyBuilder service on both this thread and by filling in a short survey. Everyone who leaves the required feedback will receive a £40 voucher and also be entered into a prize draw where 3 testers will win £100 voucher each of their choice (from a list).

Thanks and good luck!
MNHQ

Standard Insight T&Cs Apply

[eastmidswarwicknightnanny]

I wonder if ellie is on annual leave as she is usually very prompt to reply both here and to emails. I am sure she will be in touch soon enough about vouchers and will be a nice treat when we get them.

[Anita83]

@eastmidswarwicknightnanny,
yes Ellie is on annual leave and will be back tomorrow. I've sent her an email week or so ago asking about vouchers and she replied that will be in the office on 25th. Hope we will get more info tomorrow.

[torthecatlady]

Got my voucher today, but you seem to have to pay delivery for it... unless I have misunderstood?

[Caillou]

@torthecatlady

I emailed Ellie, and if you proceed to check out, the delivery charge will be taken off.

[Ratbagcatbag]

I've had my voucher emailed. Just need to sort it out now. :)

[EllieMumsnet]

Hi Everyone

First of all thank you for your patience with the £40 vouchers (apologies I was on annual leave); everyone who completed both the feedback thread and short survey should now have received the £40 voucher.

The winners of the prize draw are: CoffeeDeprivation, Beach11 & Moo92...congratulations

[eastmidswarwicknightnanny]

Thanks Ellie.

Ordered my vouchers and once you enter your vex voucher code delivery is removed.

[torthecatlady]

Thanks @Caillou and @EllieMumsnet

[limomo82]

Hello. I haven't had vouchers? How do I get this?