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MNHQ

UK Mumsnetters needed to test TomTom’s top Sat Nav - the GO 5000 worth £259.99 NOW CLOSED

31 replies

AngelieMumsnet · 15/09/2014 13:38

We have been asked by the team at TomTom to find 100 UK MNers to try TomTom GO 5000.

We're looking for Mumsnetters who are regular drivers.

TomTom says: "We all know that traffic jams can take seconds to build up and then last for hours. There is nothing more frustrating than sitting in a jam or in slow moving traffic and not knowing how long you will be there. Especially, when your time is tight and you have children to pick up or drop off.

TomTom satnavs know the precise traffic situation on most UK roads at all times, in real time. The satnav you’ll be given to test is a “live device,” this means it is constantly searching every possible route option to find you the fastest route available. So, if the traffic situation suddenly gets bad on your “normal” route, it will automatically search other options to find a new, faster route and give you a new arrive time."

If selected, you'll be sent the TomTom GO 5000 to try for a few weeks and so long as you add feedback as required you will be able to keep the product.

If selected, you will be sent the TomTom GO 5000 at the end of September, and asked to try it for two weeks. You will then need to try it and add feedback to a thread on Mumsnet. At the end of the testing period, we’d also like you to post a review on the Mumsnet review pages and fill in a short survey. In order to keep the product, you would need to add your feedback by the 26th of October, so please only apply if you are able to do this.

Please also note that TomTom may use your anonymous feedback comments on their website and social media channels, as well as elsewhere.

If you'd like to take part, please add your details here: www.surveymonkey.com/s/RKBRB3K

We will be in touch with selected MNers ASAP.

Thanks and good luck!

MNHQ

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MNHQ

AngelieMumsnet · 14/10/2014 15:57

@Lookslikeimstuckhere

Chipping I have the same problem with trying to sort a route.

If I want to set a route from where I work to my mum's for example, I click on use this as start point but it actually used my house as the starting point, then making my work place a way point!? I've tried it several times but can't make it do anything else so I gave up. Am I being a complete numpty, TomTom?

TomTom have said:

"Hi Lookslikeimstuckhere, to plan a route from your work place to your mum’s, you have to select your workplace either from “My Places” or from the map and then click on “Use as starting point” You can then plan the destination as per usual. "

MNHQ

AngelieMumsnet · 14/10/2014 15:58

@SarahSnail

Love this TomTom, I haven't had any problems what so ever with the voice controls and its so easy to jump in the car and tell it where I want to go. Not to sure on the traffic updates yet though....... seems it thought it was easier to keep me stuck in M1 traffic for an hour and half this morning rather than suggest another route?? so I don't know how the traffic updates are meant to work.

TomTom say:

"Hi Sarahsnail, what happened was that the device had calculated that staying in the traffic jam would still be faster than taking an alternative route. The device provides you the fastest route possible, thus if staying in traffic is the fastest way to get to your destination it does not offer any alternatives. While you are en-route, the device can calculate that if you take another route it will be faster, hence the suggestion.

Traffic information is constantly changing and device is constantly re-adjusting to that. You can still find an alternative route manually by clicking on the route you are currently on, selecting “Alternative Routes” then “Find Alternative”. The device will give you up to 3 alternatives which show the difference in travel time in a balloon. You can select your chosen route by clicking on the time balloon."

MNHQ

AngelieMumsnet · 14/10/2014 15:58

@MyNameIsInigoMontoya

Mine is working OK now, although it annoys me a bit when it keeps repeating itself. I don't need telling to turn right twice on a road that's only 100 yards long! VR is working moderately well now.

I did mess up the other day when I took it for its first longer drive. I looked for the address and thought I had found it, as it looked right but I didn't realise there were a lot more results sort of hidden behind, which you had to scroll down to see. So I just picked the top one, which looked right and was in the right general direction (or would have noticed), but - unfortunately - was NOT actually where I wanted to go. Oops! But I admit it was partly my fault for not realising; and it did get me back to the right place once I worked it out.

I still need some more practise with looking for or accepting alternative routes, it tends to get me a bit confused if it suddenly proposes a new route, especially if it's in an area I know and I can't immediately work out where it means. Although so far it has mostly agreed with my usual choices.

I've also noticed one changed speed limit (not that recent though) which hasn't been updated yet, must remember to correct it on the website sometime.

TomTom say:

"Hi again MyNameIsInigoMontoya, as you enter your address, predictive search provides a list of possible destinations on the left in order of distance from your current location. You can see all the suggested destinations by putting away the keyboard by clicking on the button with 3 lines on the bottom right of your screen.

You can also correct errors on the device itself if you press and hold to select the location of the map correction, then select “Report Map Error” from the pop up menu and select “Speed Limit” then scroll to the correct limit and select “Report”"

MNHQ

AngelieMumsnet · 14/10/2014 15:59

@nightswift

I've still not got mine working. Did the 5 hr update which then froze at 99% and never got to the second step of updating the device. Tried plugging it in a few more times and it just sat thete so I deleted the tomtom folder from my computer and tried again. This time it said only 1 update and just sat at 15%. My tomtom now doesn't work at all as it says it has no maps! This has all been on Chrome - going to try IE instead. Getting really hacked off with it now - if I'd paid for it I would be so pissed off and it would so have gone back.

TomTom have said:

"Hello nightswift, I’m sorry to read that you still have not been able to update your device. We would like to help you get the issue sorted out as soon as possible. Can you please send us an email on [email protected] so we can look into your problem and help with a solution?"

MNHQ

AngelieMumsnet · 14/10/2014 16:00

@iwantavuvezela

Ok so my first thoughts are: TomTom turned on and almost instantly found where I was (my old tomtom drove me mad as it would take sometimes 5-10 mins of switching on and off .... and I have had a few times when it could not find where I was)

Got the Voice recognition to work, and have realized that the Tom Tom is probably the one thing in our household who responds to me instantly, so love saying TomTom go home!

Not sure if I am been daft but if I am charging the Tom Tom in the car does that mean that it cannot fit in the stand? I cant seem to do both (push tomtom into holder and also have charger on?) If so, this is a problem as I normally charge tomtom while driving.

I have been using it for my usual routes to get used to it, but today will drive across London so counting on Tom Tom!!!

TomTom say:

"Hi iwantavuvuzela, please connect the supplied USB cable to the mount so that your device can charge while in use. Ensure that the USB car charger and the USB cable are connected as well. "

MNHQ

AngelieMumsnet · 14/10/2014 16:03

Thanks for all your comments so far :) The feedback thread is now open here. So please do start commenting over there!

The Top 5 custom voices are...

Stephen Fry - with 28% of the vote
Brian Blessed - 22%
Yoda - 10%
Homer Simpson - 8%
Bert and Ernie - 8%

We'll be sending out the voucher for you to claim your free Stephen Fry voice download by the end of the week.

Watch this thread for updates

Tap "Watch" to get all the latest updates

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