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Samsung Galaxy S4 Active test - anyone else's handset faulty? And can I edit my review?

2 replies

Queen0fFeckingEverything · 10/02/2014 09:17

I was selected as a product tester for this phone last October and it was amazing for the first three months until about Christmas when it started randomly switching itself off and not staying on once restarted. Did some googling and found there was a known battery issue - they were swelling up and causing phones to turn off at random and the battery to instantly drain so they won't turn back on. Checked my battery and it was indeed swollen.

Phone went back to Samsung who put in a new battery from a different batch, and returned it. But within a week it was switching itself off again and I suspect the swollen battery has somehow damaged the phone. About to ring Samsung to see what if anything they can do next.

Anyway I'd quite like to edit my review to reflect this because it turns out this was a known issue before the product test even started (Samsung had put out a press release about the issue offering replacement batteries for free about a month earlier), the phone is unusable atm because it won't stay on reliably and its really rather irritating! But it seems reviews can't be edited - is there a way round this MNHQ?

AnnMumsnet · 17/02/2014 11:02

Sorry for delay in coming back to you guys: bear with whilst we look into this for you.

And any outstanding issues please do call Samsung CS.

And apologies magentastardust - your battery query should have been answered. Will chase this for you

AnnMumsnet · 20/03/2014 15:23

Hello - sorry for the massive delay - Samsung say "in the event you have specific technical issues related to S4 active battery please contact Mumsnet who will escalate this to Samsung" - you can contact us by PM-ing me.

Our contact does have some spare batteries which they can send out to any tester who needs a replacement.

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