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Are you a TalkTalk customer? Want to try out their TV service? Sign up here NOW CLOSED

5 replies

MichelleMumsnet · 09/09/2013 11:58

TalkTalk has asked us to find 20 Mumsnetters to test out their TV service.

Here's what TalkTalk have to say about their service, "As Britain's fastest growing TV service more families are joining TalkTalk TV than ever before, taking up our offer of a free YouView box for easy access to the shows they love. Our TalkTalk TV package includes a YouView box worth £299, providing seven day catch up TV, pause, rewind and record Freeview channels, plus the option to add premium content one month at a time with TalkTalk's flexible boosts. This includes 69 TV channels not available on BT including a variety of kids content. Our toddler's channel Scamp includes our two most popular shows Peppa Pig and Ben & Holly, and there are thousands more TV shows and box sets in our TalkTalk Player. Our Kids Boost, which is only £5 a month, provides an additional 14 great children's channels including Nickelodeon, Disney Channel, Disney Junior and Cartoon Network. It's great to see how much our customers are enjoying all the benefits of YouView from TalkTalk and this summer we're hoping even more families, including yours, will join them!'"

This is open to all UK MNers who:

  • Are existing phone and broadband TalkTalk customers
  • Have at least 4MB of broadband available and a fast enough connection (TalkTalk will assess this if you're selected to take part)
  • Have at least one child aged 2-12 years at home
  • Are available over the next few months to trial the service

If you're selected to take part you'll receive:

  • A YouView box (worth £299), sent to you by post. You'll need to install this yourself but you can call TalkTalk if you need help
  • 3 months of TalkTalk's TV package worth £35/month
  • 3 months of Kids Boost TalkTalk TV service worth £5/month

In exchange, you will need to give feedback on a thread on MN at the start of the trial and then again at the end.

Five of the selected Mumsnetters will also need to film parts of their feedback and post them on Mumsnet. Those MNers will receive an additional £50 TalkTalk TV credit to use as a thank you for filming.

At the end of the trial, there is no commitment to continue subscribing to the TalkTalk TV service.

If you're interested in taking part then please sign up here.

Many thanks,

MNHQ

MichelleMumsnet · 12/09/2013 14:08

TalkTalk have asked us to post the following, "We’re so sorry to hear that some of you have had problems or are experiencing problems with TalkTalk, and would really like the chance to make it up to you. We have been working hard to improve our performance in customer service, and are seeing fewer complaints as a result, but we know that from time to time unfortunately problems can still occur and we would really like to investigate the problems you have mentioned. Please could you let Mumsnet know what happened and when, and include your contact details.
Once again, please accept our sincere apologies for any problems you have had or are experiencing with us."

AnnMumsnet · 13/09/2013 07:49

KFFOREVER PM Michelle (should be an option to the right of her posting name) - with your name and contact details and she'll pass this onto the team at TalkTalk and ask them to look into it for you.

AnnMumsnet · 13/09/2013 09:59

OK - great - she's off today but will deal on Monday

MichelleMumsnet · 26/09/2013 17:01

We've now closed recruitment and once we've selected the testers we'll let you know.

KateSMumsnet · 15/10/2013 13:37

@LifeofPo

I have the box, which is great but no talk package or kids stuff, I have tried emailing mumsnet and talktalk without any response so unless someone gets in touch soonish I will be reviewing a YouView box not talktalk

V sorry LifeofPo - will try to get this sorted for you asap.

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