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Mobile by Sainsbury's feedback thread - £100 voucher to be won NOW CLOSED

3 replies

AngelieMumsnet · 14/08/2013 15:01

This thread is for the 30 MNers trying out the new Mobile by Sainsbury's service.

Below are the questions we'd like testers to answer but please feel free to add your own comments too.

  • How do you find the signal coverage? Is it reliable? Have you had any issues with this?
  • How has your family been using the service? i.e. is it you or your DC/DP who has the handset? How useful have you/they found the Mobile by Sainsbury's service?
  • Do you think that the Nectar offer of double points on all of your shopping for 30 days each time you purchase a bundle makes the service more desirable or not?
  • How have you found the Mobile by Sainsbury's customer care?
  • If it came up in conversation, would you recommend this network to your friends or not?
  • Bearing in mind that the bundle of 200 minutes/unlimited texts/250 MB data costs £10, do you think that the service is good value for money or not?

Everyone who was part of the test and who adds their feedback will be entered into a prize draw where one winner will get a £100 Sainsbury's voucher as a thank you.

Thanks,

MNHQ

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MNHQ

AngelieMumsnet · 20/08/2013 17:28

Thanks for all your comments so far :) Sainsbury's have asked us to post the following message in response to some of the questions raised on this thread:

"Q. Why do you need to call and load £10 credit, and then call back again to activate your £10 bundle?^
A. Mobile by Sainsbury?s is committed to delivering a service that is as simple and stress-free as possible. You can activate a topup and buy a bundle in the same call but to do this you have to press 1 to return to the main menu. We recognise that the process can be improved and we are looking at how we can make it a seamless process. Hopefully you will see the improvements soon.

Q. Has anyone else had difficulty with customer service?
A. Mobile by Sainsbury?s is committed to delivering excellent customer service ? we strive to be as friendly, helpful and efficient as possible. We?re sorry to hear this wasn?t the case with you ? if you could let us know your mobile number by emailing [email protected] then someone from Mobile by Sainsbury?s team will get in touch with you directly to discuss your problem further.

Q. Why do you charge 25p per minute for customer service?
A. Mobile by Sainsbury?s is committed to delivering excellent customer service. We have a thorough and helpful interactive voice response service that solves the majority of customer enquiries and this is free of charge. However, should you need to speak to one of our friendly customer service operators a minimal fee of 25p per minute will be charged. It is necessary to charge this fee to enable us to deliver a great level of service to all our customers when they need it. Luckily for you Mumsnetters, the customer service charges have yet to be implemented ? so you will not be charged for the duration of your testing period.

Q. Why have I been given a phone that cannot access the Internet?
A. Mobile by Sainsbury?s sells a range of handsets from the basic Nokia 100 to smartphones, we supplied a range of these to Mumsnet for testing. The Nokia 100 is one of our most popular handsets. We wanted to get feedback on the experience of all aspects of Mobile by Sainsbury?s ? the coverage, double Nectar points, customer service. In our research we have found the Nokia 100 has been particularly popular with mums buying first handsets for children (as there is no internet functionality) and therefore thought it would have appeal with mumsnetters. We are sorry if you are disappointed with this handset."

MNHQ

AngelieMumsnet · 03/09/2013 09:52

Paperview has been having some technical difficulties, so I'm posting her feedback below:

"- How do you find the signal coverage? Is it reliable? Have you had any issues with this?

The signal has been fine wherever I have been. The same as my usual mobile which is O2

  • How has your family been using the service? i.e. is it you or your DC/DP who has the handset? How useful have you/they found the Mobile by Sainsbury's service?

Myself and my 10 year old have been using the mobile. It's been a little tricky to get a proper idea of what sainsburys mobile is compared to other networks because of the limitations of the handset we received. There are an awful lot of texts sent from the service which are a pain and would definitely be something I mention to anyone else asking about the service.

  • Do you think that the Nectar offer of double points on all of your shopping for 30 days each time you purchase a bundle makes the service more desirable or not?

Yes it is certainly a positive.

  • How have you found the Mobile by Sainsbury's customer care?

Other than the abundance of text messages that I stopped reading after four days, I have no experience of their customer car.

  • If it came up in conversation, would you recommend this network to your friends or not?

No I don't think so. For me the signal is the same as my usual O2 phone and I don't get randomly texted by them.

  • Bearing in mind that the bundle of 200 minutes/unlimited texts/250 MB data costs £10, do you think that the service is good value for money or not?

I cannot answer this question fully due to the limitations of the handset supplied.
On paper the bundle does look very good especially if you were considered it for your child."

MNHQ

AngelieMumsnet · 12/09/2013 10:05

Thanks for all your comments everyone! The winner of the prize draw is WhoeverHeardOfAWormskinRug - I'll PM you for your details shortly :)

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